Originally Posted by Moleman303
I just read a thread, with upwards of 10 users posting horrible experiences with Toshiba laptops and customer services - even talking about class action lawsuits against Toshiba... Do you have anything to say about this? They mentioned the satellite series as having problems, specifically the 6110...
that thread you are speaking of is a refernece to an issue with an isolated and long discontinued model the tecra 6100 series had a few design flaws that were only discovered once it hit the general market. toshiba in general has very few issues such as this. the only other design issue was as g00nter said with the a60 model. that was a static dischagre issue that was discovered and those with affected machines were given the option of a replacement case free of charge that rectified the issues.
ever since either of those there have not been any issues at all that are major. toshiba tech support is good and very responsive. one of the members here had an issue with the usb ports on his system and called toshiba. he was through to a qualified real tech in 2 minutes. a feat that is almost unheard of in the computer wold especially with brands like dell , who seem to often give you the run around before they answer your questions.
no matter waht brand you choose there is the risk that your specific machine will be a defective one or that you will just happen to get the one that slipped through the cracks. every company has a certain amount that fail just because. that sid i have never had bad experience with toshiba nor their tech support. a good thing to note is that i can say i have not had a bad experience in part because i have never really had to interact with tech support on anything major since my machine is so solid and well built.