Rethinking my XPS G2 Purchase. - Page 2

I liked the rabid squirrel, it knows just how I feel.

Yeah, if I wasnt interested in the XPS Gen2 I'd probably choose a Sager (Clevo knockoff) but I'd go through PCTorque or Xtremenotebooks.com to buy it. They have high customer satisfaction ratings unlike Sager itself. Basically just choose the one that gave me best price.

Actually, the only reason I'm interested in Dell, besides the fact I have used/own them before, is the $750 rebate and the 12% employee discount I get from my Dell and my employer. If PCtorque or Xtreme could do that it'd be no contest.

Dell can be a pain sometimes, but I have had pretty good experiences with them. I just had my CDRW/DVD replaced (old one was faulty), and in all the emails they referred to it as either DVD-rom (exact case used), or CD-RW, never CDRW/DVD like it is. Good thing is that it arrived 3 days later!

that really sux man, if you are worried about not getting that coupon back, then go to a kiosk and tell them what happend, they can probably help you out, they will almsot deffently ask you for your cart login and pw, so they can verify that you did have it at that price, so make sure you bring your login info

Wow....

This will sound really cliched, but I feel your pain, man. Dell is second perhaps only to Dell Financial Services in terms of sheer incompetence, evil and general suckitude.

Next time you get on the phone, IMMEDIATELY ask to speak to a manager. Don't even bother with the first person you get. Also, send an email and CC: Dell's board of directors as well as Michael Dell himself.

Be calm and precise in your email and don't get personal. Let them know how frustrating this has been and wait for their response.

Yeah, stop talking to the sales people. Manager/Supervisor and no one less in authority than that. You just need one person to fix the entire thing. In this case its just a matter of getting the right info into their PC order system. Apparently all these sales people keep adding and not subtracting previous goofs.

The way I see it you only have two other choices than speaking to one person like I mentioned above.

1)Cancel any and all orders with your name and info and just walk away.

2)Cancel any and all orders with your name and info and walk away for a couple weeks and then come back like you were a brand new customer and start all over. By then their system should be totally clear of anything you have done/said/ordered to it. Basically it should be purged completely.

I'm thinking that if you still want to buy a laptop today (or this week) its probably better if you go to someone else. Call it bad luck, bad karma, or whatever but the signs and portents all look bad for you and Dell. Its kinda like a sign from above saying. "Dont buy from Dell".




Another thought...

If you decide you still want to buy from Dell still and give it another chance... maybe try one of those Dell kiosks. At least you can talk to a live individual and explain the monumental screw up you have been put through. Since he/she puts the orders in from the kiosk you can stand there and watch them. Hopefully watch him/her clear all previous orders first. This suggestion violates my first paragraph advice though so I dont think its going to really help much.

At least Dell do give you a few extras when they muck up. Other companies like HP probably wouldn't.

StarKiller,
Thats great news! Would have been nice if they had thrown some rebates at you for your time as well as the other feebies but at least they gave you something. I hope you get it quickly and without any further problems. Keep us informed of the progress and how it is when you receive it.

Thats great, StarKiller! I got one in production as well. Scheduled to ship August 12th. I snagged one of those 40% Dell discount coupons.

I been eying that same cooler as you. I'm trying to decide if I should get it or the Vantec2. They both have great things said about them. I wish they had them down at the local CompUSA so I could get a actual hands on look at them. Pics arent helping me enough to decide. I guess if I want one here when my lappy arrives I should order next week.

Well, this gave me an idea to try chat for today and pretend that I wanted to return my laptop. I wasn't thinking of returning it, I just wanted a coupon. I only got $50 instead of $100, but I'm not complaining. I think I'm gonna buy the Kensington Contour backpack for 13 bucks total (coupon).

Well starkiller, looks like things turned out alright for you. I ordered my xps and it was slated to be sent out on the 12th but yesterday it went from nothing in the in-production section to boxing. So hey hopefully I get mine next week.