@ cruiswithherman:
If the work done under warranty isn't satisfactory, you may well still be covered to have the job completed properly, as it isn't a new fault.

Just remember to be diplomatic about it though.

Great thanks for your advice. I created an RMA online, called them asked for a call back, replied to one of the tech's emails that said that he replaced my card but he hasn't replied either. I'm going to keep trying. Thanks guys

I would like to know what happens with yours. They have had my notebook for 2 weeks and stopped responding to emails. I finally got one today that said they wouldnt refund my card since I used thermal compound on it. Only reason I did was in hopes the video ram would cool and I told them this after I was having problems before I sent it in. They promised in email a refund then got it and act surprised that it was modified.... when again in email before I sent it to them I told them this.

So now I was told they would refund my parts minus the video card $600 so they will send me back a boardless Notebook with no video card for $300 So I can dispose of parts.

Im wondering if they try to fix it themselves like they did your card cruiswithherman?

Im curious if they will fix yours now our say you modified it. They cant send it back to vendors I guess once thats been modified. Trying to save money eh?

Hi Ryu1976

I will let you know the outcome. Let's hope for the best for the best for both of us!