Toshiba Exchanging G15 and F15s due to fau ... ... I've used the program SpeedFan which is available at http://www.almico.com/If you configure it properly you ...

rodarapan · 07-24-2006, 03:02 AM

I've used the program SpeedFan which is available at http://www.almico.com/
If you configure it properly you might be able to control the fan as well,
which is what I do. I've been using this since my first laptop. I also
contribute to his database so he can support it if its not supported by
the latest version. In my F15 there's six sensors available CPU Temp, MB
Temp, Mem Temp, GPU Temp, Batt Temp, and HD Temp. I've based these
on one of the Tosh Tech I spoke to when I inquired about he six temp sensor
that I found in the machine using SpeedFan. Check it out, it's free...

richs10 · 07-24-2006, 06:38 AM

Thanks. I will check it out.

Taylor810 · 07-26-2006, 04:50 PM

Newbie here. I have a Qosmio G15 also. The motherboard has been replaced 3 times. The last time the tech came out to my house he basically gutted it. He put in new on/off switch, replaced fans and gave me a new cord because it started acting up the day after he left. I got the extended warrenty when I bought it from CompUSA. I also got the letter from Toshiba for another year. Now my computer screen is starting to turn white and have black lines running up and down when I start using it. Toshiba just sent me a box to return to be repaired but now I am starting to think I should take it in for service at CompUSA and see if they will replace it like they did for radarapan at BestBuy

rodarapan · 07-27-2006, 03:39 AM

Taylor810,
My F15 (doesn't have that problem) has not been replaced, it was richs10
which was asked to choose a new one and he got a G35-AV600 in place of
the G15 he had.

bbrooks · 08-14-2006, 05:15 PM

I took my G15-AV501 into a Toshiba service center today due to my wireless networking card not wanting to connect to my network and the fact that I did not want to deal with technical support over the phone. They told me about the systemboard replacement and said that Toshiba is not letting them be repaired until the systemboard is replaced. They also said that Toshiba is not saying anything to owners until they call in with a problem.

This is for both the F15s and the G15s.

The number to contact Toshiba at is 800-457-7777. In told them I was aware of the program and wanted my computer repaired and that is all they needed to hear. UPS is sending me a box and I should have my computer back in less than 10 days.

MidnightOil · 08-18-2006, 01:06 AM

Hi richs10,

I appreciate yours and g00nter's replies to my message. I think I understand, now, the process that enabled Best Buy to exchange your machine. When I initially read your first post, I got on the phone to Best Buy (local store) and Circuit City (headquarters) to ask if they were aware of a Toshiba bulletin - but they all said that they weren't. It makes sense, though, that this might not be something mentioned on the phone in response to a random inquiry. Since you were a customer who had purchased a warranty through Best Buy, I can see where they would have requested permission to authorize an exchange for your machine. I purchased the extended CompUSA warranty when I bought my system, and checked into a repair through them, but it was pretty much the same deal as that expressed by Toshiba: off-site. I have to admit that some part of my insistence on an on-site repair by Toshiba was the fact that I had paid extra for the privilege. It was the principle of the thing. Fortunately, as you can read on my thread (referenced by g00nter, above), I was able to get the situation resolved thanks to a response from a poster who provided an e-mail address where I could send my letter. I finally got the on-site repair scheduled, and have two new system fans, now.

Thanks again for your response,
M.O.

rskhurana · 08-18-2006, 12:39 PM

Rich,

I am starting to have the exact same problems with my Toshiba G15. It is displaying the same vertical lines as all the other problems reported with the motherboard. I bought mine from Best Buy also but did not purchase the extended warranty

I would really appreciate it if you could fax the memo to 402-697-1277. This way I will have a way to begin a conversation with Best Buy regarding trying to replace the motherboard on this.

Thanks

Raman Khurana

Quote:

Originally Posted by richs10

MidnightOil:

Goonter is correct in summarizing the events surrounding the replacement of my G15 by Toshiba. I thought I might add that when my machine was returned to me after the second repair request, it appears that no actual repair of the systemboard was attempted by the repair facility. I believe that once the BestBuy repair facility got the machine, they simply put the notice to exchange the machine between the keyboard and the screen and shipped it back. I picked it up without checking it out and found the memo inside. I also understand that at one time, Toshiba was attempting to install upgraded boards in the G15, but it now appears that they are replacing the machines.

If you think it will help, I can fax to you a copy of the exchange memo that I found in my old machine. I think it is probably a BestBuy interoffice memo, but it might help. I also don't understand why they would need your machine at this point, except to facilitate an exchange for a new unit.

And by the way, where is Circuit City in all this? BestBuy was right there for me and arranged the exchange for the new machine once they saw the memo.

Another possible solution....Will your company allow you to return the machine to Toshiba if all data is removed? I found that even with the bad system board, I was able to boot in "safe mode with networking" and transfer my data files to another machine over my LAN before I sent my G15 in for its second service call. If you can get your machine to boot this way, you should be able to delete all your info before sending in the machine.

If you wish me to fax the memo, send me your number.
Good luck, Rich

richs10 · 08-19-2006, 05:37 AM

Raman:
No Problem. I can fax the memo to you on Monday morning.
Good Luck, Rich

richs10 · 08-21-2006, 08:56 AM

Raman:

The fax number you gave (402-697-1277) does not work. Tried it twice.

Rich

rskhurana · 08-21-2006, 03:36 PM

Rich,

I apologize for typing our voice phone number instead of the fax number. However, I have good news to report. I went ahead and called Toshiba Support on saturday to see how they would handle this. The person I talked to said that Toshiba had a "System Board Enhancement" program for the G15 and F15 systems. He said that they would change out the motherboard completely (even though the laptop is out of warranty) AND they would extend the warranty by one year for free.

The only downside is that I have to ship my laptop to their repair facilities. However, the support person sent me a pre-paid box (which I received today) and it has all the information to send the laptop back to them. They said that the turnaround time was 10 business days.

So I guess I am very pleased with that. I know that many people have had horrible experiences with toshiba tech support but looks like they just needed to have an internal policy to handle this. I don't think Toshiba is advertising this new policy to the general public but are definetely offerring it to anybody who calls with this issue. I was done with the support call in about 10 minutes. They rock !!!!

THANK YOU ALL for all your feedback on this forum. It does make a different guys !!!! keep up the good work.....

And Rich, thanks for trying to fax me the memo from best buy. I appreciate it. Maybe some day they will come up with a cure for fat fingering...

Raman

richs10 · 08-21-2006, 04:48 PM

Raman;

Good to hear that the situation is working out for you. I have a feeling Toshiba realizes that they have to take care of this problem since these machines were so expensive when they were new. The extra year of warranty is great in that it should protect you if the motherboard swap-out doesn't fully take care of the problem down the road.

Rich

nhcomputer · 08-22-2006, 09:48 AM

I have a customer with a G15 and a failed motherboard. After reading these post went to Toshiba's site and eventually found a notice (Document #98081905 posted 1/20/06) extending G15 AV501 warranty by 12 months.

Found document by searching qosmio G15

nhcomputer · 08-22-2006, 09:51 AM

Rich, can you fax me the best buy note also 215 862 8806. My customer purchased there also.

richs10 · 08-22-2006, 11:32 AM

nhcomputer:

Copy of Memo sent by fax.
That was a good bit of detective work on the Toshiba site. That post has been there since January and I never saw it. I hope people who have problems with the G15 realize the warranty has been extended.

Rich

nhcomputer · 08-22-2006, 12:08 PM

Rich, Thanks! I got the Fax.

07-24-2006, 03:02 AM	#16
rodarapan Registered User Join Date: May 2004 Posts: 265 Credits: -230	I've used the program SpeedFan which is available at http://www.almico.com/ If you configure it properly you might be able to control the fan as well, which is what I do. I've been using this since my first laptop. I also contribute to his database so he can support it if its not supported by the latest version. In my F15 there's six sensors available CPU Temp, MB Temp, Mem Temp, GPU Temp, Batt Temp, and HD Temp. I've based these on one of the Tosh Tech I spoke to when I inquired about he six temp sensor that I found in the machine using SpeedFan. Check it out, it's free... __________________ Notebooks... My New Toy! Qosmio G45-AV690 Qosmio G25-AV513 Qosmio F15-AV201 Satellite 5105-S701 Satellite 5105-S702 Satellite 5205-S704 Desktops... AMD Athlon64 FX53 Intel 2.8G Both SCSI System

07-27-2006, 03:39 AM	#19
rodarapan Registered User Join Date: May 2004 Posts: 265 Credits: -230	Taylor810, My F15 (doesn't have that problem) has not been replaced, it was richs10 which was asked to choose a new one and he got a G35-AV600 in place of the G15 he had. __________________ Notebooks... My New Toy! Qosmio G45-AV690 Qosmio G25-AV513 Qosmio F15-AV201 Satellite 5105-S701 Satellite 5105-S702 Satellite 5205-S704 Desktops... AMD Athlon64 FX53 Intel 2.8G Both SCSI System

08-21-2006, 03:36 PM	#25
rskhurana Registered User Join Date: Aug 2006 Posts: 2 Credits: -350	Sorry for the incorrect number Rich, I apologize for typing our voice phone number instead of the fax number. However, I have good news to report. I went ahead and called Toshiba Support on saturday to see how they would handle this. The person I talked to said that Toshiba had a "System Board Enhancement" program for the G15 and F15 systems. He said that they would change out the motherboard completely (even though the laptop is out of warranty) AND they would extend the warranty by one year for free. The only downside is that I have to ship my laptop to their repair facilities. However, the support person sent me a pre-paid box (which I received today) and it has all the information to send the laptop back to them. They said that the turnaround time was 10 business days. So I guess I am very pleased with that. I know that many people have had horrible experiences with toshiba tech support but looks like they just needed to have an internal policy to handle this. I don't think Toshiba is advertising this new policy to the general public but are definetely offerring it to anybody who calls with this issue. I was done with the support call in about 10 minutes. They rock !!!! THANK YOU ALL for all your feedback on this forum. It does make a different guys !!!! keep up the good work..... And Rich, thanks for trying to fax me the memo from best buy. I appreciate it. Maybe some day they will come up with a cure for fat fingering... Raman

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07-24-2006, 06:38 AM	#17
richs10 Registered User Join Date: Jun 2006 Posts: 30 Credits: -310	Thanks. I will check it out.

07-26-2006, 04:50 PM	#18
Taylor810 Registered User Join Date: Jul 2006 Posts: 9 Credits: -347	Newbie here. I have a Qosmio G15 also. The motherboard has been replaced 3 times. The last time the tech came out to my house he basically gutted it. He put in new on/off switch, replaced fans and gave me a new cord because it started acting up the day after he left. I got the extended warrenty when I bought it from CompUSA. I also got the letter from Toshiba for another year. Now my computer screen is starting to turn white and have black lines running up and down when I start using it. Toshiba just sent me a box to return to be repaired but now I am starting to think I should take it in for service at CompUSA and see if they will replace it like they did for radarapan at BestBuy

08-14-2006, 05:15 PM	#20
bbrooks Registered User Join Date: Aug 2006 Posts: 1 Credits: -350	I took my G15-AV501 into a Toshiba service center today due to my wireless networking card not wanting to connect to my network and the fact that I did not want to deal with technical support over the phone. They told me about the systemboard replacement and said that Toshiba is not letting them be repaired until the systemboard is replaced. They also said that Toshiba is not saying anything to owners until they call in with a problem. This is for both the F15s and the G15s. The number to contact Toshiba at is 800-457-7777. In told them I was aware of the program and wanted my computer repaired and that is all they needed to hear. UPS is sending me a box and I should have my computer back in less than 10 days.

08-18-2006, 01:06 AM	#21
MidnightOil Registered User Join Date: Jul 2006 Posts: 8 Credits: -347	Hi richs10, I appreciate yours and g00nter's replies to my message. I think I understand, now, the process that enabled Best Buy to exchange your machine. When I initially read your first post, I got on the phone to Best Buy (local store) and Circuit City (headquarters) to ask if they were aware of a Toshiba bulletin - but they all said that they weren't. It makes sense, though, that this might not be something mentioned on the phone in response to a random inquiry. Since you were a customer who had purchased a warranty through Best Buy, I can see where they would have requested permission to authorize an exchange for your machine. I purchased the extended CompUSA warranty when I bought my system, and checked into a repair through them, but it was pretty much the same deal as that expressed by Toshiba: off-site. I have to admit that some part of my insistence on an on-site repair by Toshiba was the fact that I had paid extra for the privilege. It was the principle of the thing. Fortunately, as you can read on my thread (referenced by g00nter, above), I was able to get the situation resolved thanks to a response from a poster who provided an e-mail address where I could send my letter. I finally got the on-site repair scheduled, and have two new system fans, now. Thanks again for your response, M.O.

08-19-2006, 05:37 AM	#23
richs10 Registered User Join Date: Jun 2006 Posts: 30 Credits: -310	Raman: No Problem. I can fax the memo to you on Monday morning. Good Luck, Rich

08-21-2006, 08:56 AM	#24
richs10 Registered User Join Date: Jun 2006 Posts: 30 Credits: -310	Raman: The fax number you gave (402-697-1277) does not work. Tried it twice. Rich

08-21-2006, 04:48 PM	#26
richs10 Registered User Join Date: Jun 2006 Posts: 30 Credits: -310	Raman; Good to hear that the situation is working out for you. I have a feeling Toshiba realizes that they have to take care of this problem since these machines were so expensive when they were new. The extra year of warranty is great in that it should protect you if the motherboard swap-out doesn't fully take care of the problem down the road. Rich

08-22-2006, 09:48 AM	#27
nhcomputer Registered User Join Date: Aug 2006 Posts: 3 Credits: -349	I have a customer with a G15 and a failed motherboard. After reading these post went to Toshiba's site and eventually found a notice (Document #98081905 posted 1/20/06) extending G15 AV501 warranty by 12 months. Found document by searching qosmio G15

08-22-2006, 09:51 AM	#28
nhcomputer Registered User Join Date: Aug 2006 Posts: 3 Credits: -349	Rich, can you fax me the best buy note also 215 862 8806. My customer purchased there also.

08-22-2006, 11:32 AM	#29
richs10 Registered User Join Date: Jun 2006 Posts: 30 Credits: -310	nhcomputer: Copy of Memo sent by fax. That was a good bit of detective work on the Toshiba site. That post has been there since January and I never saw it. I hope people who have problems with the G15 realize the warranty has been extended. Rich

08-22-2006, 12:08 PM	#30
nhcomputer Registered User Join Date: Aug 2006 Posts: 3 Credits: -349	Rich, Thanks! I got the Fax.