Dell has replaced 2 of the 2-prong adapters for 3-prong adapters?

Are you a Dell Reseller or Tech or something or just a normal Customer in regards to getting support?

I am jsut trying to get the info striaght before filling out the UNresolved Issues form.

Thanks ViriiGuy

No Dell has replaced two Laptops. But both laptops were brand new. I am a tech, not a Dell tech, but a tech none the less. I hope to hear something from them in the next day or two as to how they will deal with the grounding issue.

Thanks,
ViriiGuy

Well, I sent an email to Dell yesterday and I got a reply today, saying that they are going to send me out a replacement part??? I have no idea what this part is, if it's the ac adapter, or if it's a whole new laptop, but I told them about the stray voltage and that I feel that my health and the health of my laptop are at risk with this ac voltage, since the interals of the laptop are rated for DC only, and they just said that they are sending out a "replacement part" so??? Hopefully a new laptop, but I highly doubt it, it will most likey just be the ac adapter. They're sending something out heh.

nah, it will be a new AC adapter for sure...there is NO need for them to replace the laptop.

That's what I was thinkin, just was kinda hoping a whole new lappy, cuz I don't wanna have it to break after the year warranty is up....that would be real shifty!

lol!

That's not funny :-( That would be the exact opposite of funny!

Oh...I thought you meant something else sorry...

No, it would be a real pain if that happened...

I emailed Dell about the issue 4 days ago, and they don't seem very inclined to write me back with an answer. If I don't get anything back tomorrow, I will be sending another (more impatient toned) letter of disapproval.

it seems that support is hit or miss depending on the level of knowledge of the support tech... business as usual.

I love DELL, but Ijust wish it wouldn't be so hard to make some of their techs realize what we already know.

I have sent an email off to one of the higher ups that I was dealing with the other day. I explained in detail the problem, sent him a link to this thread and explained the solution. I also stated that I expected Dell would do the right thing and suppl us with the grounded adapters that we should have had to start with.

I hope to hear back from him today or tomorrow. So hopefully we will get the response we need and soon.

Hopefully that will get the ball rolling and ensure the entire Support Staff has access to the nature of this widespread issue.

I will be patient, andattempt to get this resolved later this week...

Thats EXACTLY what i've noticed...it depends on what day of the week it is, what time of the day, and which tech i get to talk to. Because i've talked to 5 diff techs and only this one thru the email has said that they would replace my adapter...The first two straight up said NO, and one said that I had to purchase it myself, and then the 4th said that I would have to talk to a supervisor, and wait until monday, and finally the last one through the email right away, new exactly what was going on, and exactly how to resolve it. Weird....

Not all that weird. I have been in regular contact with Dell about this problem for the last couple weeks. So hopefully it will all be set up to take care of us soon.

That's a good deal that you're in contact, and hopefully something does it aroused in this situation, and then Dell will be very well aware of this problem, and be ready for future problems with everyone that they sent those NON GROUNDING plugs to!

It just doesn't make sense to me....

Oh well, hopefully in the end Dell will just be aware of it, and ready to correct!