Hi.

I have a 5720 I purchased from PCTorque on 12/05. I purchased the 3-year 'on-site' extended warretny for upwards of 400$ dollars. The hard drive is beginning to show bad sectors, and I am getting a very many errors when I run chkdsk.

This communicates to me that the hard drive is dying, and will fail soon - providing me with a healthy sense of urgency. I live in Alaska, so any service will needless to say, not be quick.

I need the drive replaced, and the data on this drive transferred to the new one.

I have been trying to contact PCTorque since Tuesday. I do not have a phone (Again, I live in Bush Alaska - Yes I do have the internets and no phone) and have e-mailed PCTorque from their web page requesting my warrenty information so I can contact whoever is supposed to fix my drive. If my Drive weren't failing right before my eyes I might perhaps be more patient.

I don't understand why it would take more than 24 hours to reply to a service e-mail request for warrenty information.

Any help or information on what I should do at this point would be appreceated.
-Campbell

First off I'd start pulling any and all data that you think you may even remotely need. I'm sorry to say that nobody is going to transfer your data under warranty. At best they will send you a replacement drive before you send your "defective" one back aka cross-ship. Most likely not. Software is generally universally considered non-warranty work. Like I said back it up and get ready to loose anything you can't/didn't back up. Order an external drive from newegg and get started moving data over. If you shop well the drive may even come with backup software.

As already stated, most places will not do data recovery under warranty. They'll cross ship you a replacement hard drive or they'll issue an RMA for the whole laptop and just replace the hard drive at the factory, but they won't help you move the data off one to the other. You should back up as much data as possible to memory sticks or an external hard drive enclosure, while you still can.

As for your warranty, you're clearly covered if you got the three year and purchased the laptop at the end of '05. Since Sager was not doing their own warranty service at that time, PCTorque should be directing you to a third party. A quick search turns up that they use Philips Magnavox for extended warranties. Philips Magnavox's 24/7 phone number is 1-888-755-0526, but I know that doesn't do you much good without a phone. I searched but could not find an e-mail address for them. Surely it won't come to this, but their physical mailing address is:
Philips Priority Service,
P.O. Box 811,
Jeffersonville, IN 47131

PCTorque will hopefully contact you before you have to write them a pen and paper letter. You might want to contact PCTorque again and let them know that you've heard nothing from them and really need some way to make arrangements with Philips Magnavox for the replacement of your drive. Keep checking with them every other day or so, until you get a response.

You might also want to try sending Charles@PCTorque a PM here in the forums. Good luck!

If that warranty was with ADP then you are hosed since they went out of business.

As far as the drive goes, get the model number and serial number and email the drive maker and see if the drive still has a warranty. You might be able to get a new drive if you still have some warranty time left.

As far as data recovery, try this trick......

1. get a 2.5 in drive enclosure

2. remove the drive and put it in a zip lock bag and put the drive in the freezer for 8 -12 hrs.

3. connect the drive to the enclosure and copy what you have in there to another drive or directory on your main computer.


hope this helps..........

Don't know if the original poster is around but seriously like someone suggested go to the drive manufactures website and lookup the warranty status of your hard drive. I had a 5720 with Seagate 100GB SATA drive. Went to the website and it was still under warranty. Got one replaced for free.

Hard drives are getting really cheap these days, You can get a 500gb external for 90 bucks at circuit city 7200rpms.

As for your drive I'm pretty sure the hard drive is under warranty. Sagers email system SUCKS, I've tried to use it 3 times before I've called and never got a response.. very unprofessional. They are better over the phone though, I suggest using skype to call