AlienContact ... I own a Alienware 9700 and a 9750. I have found that the service and the help from teck support great!!! The one time I had a problem with my 9 ...

Spartan-117 · 10-29-2007, 02:03 PM

Is this new?
http://www.alienware.com/sub_pages/aliencontact.aspx

Alienware not only builds systems that deliver rock-solid reliability, we go the extra mile to ensure your peace of mind with AlienContact, a quick and convenient online repair tool.
Advantages of AlienContact

Here's what makes AlienContact so beneficial:

Gives an Alienware support representative the ability to access key information about your system, diagnose Eliminates the need to waste valuable time waiting for your system to return from a repair facility.
Allows you to supervise every step of the repair process, just as if you were standing next to the Alienware representative, or fix the issue yourself.
Lets you determine whether you want to grant Alienware partial or full access to your system.
Ability to use diagnostics tool to retrieve vital information about the user's system.
Ability to use diagnostics tool to retrieve vital information

How it Works

In the unlikely event that a repair is necessary, AlienContact will have your system up and running again in no time. After contacting Alienware, you will be provided with a code by one of our representatives. They will direct you to a portal where you can input the code and then download and run the AlienContact program. After you decide whether to give partial or full access to your system, the Alienware representative will then retrieve the necessary system information and determine the ideal solution.

Now what other company would do something like this for their customers??

10-29-2007, 02:03 PM	#1
Spartan-117 nothing is faster than... Join Date: May 2007 Location: Missouri, United States Posts: 1,912 Reviews: 1 Benchmarks: 2 Credits: 2,547	AlienContact Is this new? http://www.alienware.com/sub_pages/aliencontact.aspx Alienware not only builds systems that deliver rock-solid reliability, we go the extra mile to ensure your peace of mind with AlienContact, a quick and convenient online repair tool. *Advantages of AlienContact* Here's what makes AlienContact so beneficial: Gives an Alienware support representative the ability to access key information about your system, diagnose Eliminates the need to waste valuable time waiting for your system to return from a repair facility. Allows you to supervise every step of the repair process, just as if you were standing next to the Alienware representative, or fix the issue yourself. Lets you determine whether you want to grant Alienware partial or full access to your system. Ability to use diagnostics tool to retrieve vital information about the user's system. Ability to use diagnostics tool to retrieve vital information *How it Works* In the unlikely event that a repair is necessary, AlienContact will have your system up and running again in no time. After contacting Alienware, you will be provided with a code by one of our representatives. They will direct you to a portal where you can input the code and then download and run the AlienContact program. After you decide whether to give partial or full access to your system, the Alienware representative will then retrieve the necessary system information and determine the ideal solution. Now what other company would do something like this for their customers?? __________________ Alienware m15x : 1440x900 \| 2.4Ghz \| 8800M GTX \| 3 gb ram \| 200 gb HD \| AlienFX Alienware m5550 : 1920x1200 \| 2.0Ghz \| go7600 \| 3 gb ram \| 100 gb HD \| Last edited by Spartan-117; 10-29-2007 at 02:04 PM. Reason: more comments

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