AlienContact ... Is this new?http://www.alienware.com/sub_pages/aliencontact.aspx Alienware not only builds systems that deliver roc ...

Spartan-117 · 10-29-2007, 02:03 PM

Is this new?
http://www.alienware.com/sub_pages/aliencontact.aspx

Alienware not only builds systems that deliver rock-solid reliability, we go the extra mile to ensure your peace of mind with AlienContact, a quick and convenient online repair tool.
Advantages of AlienContact

Here's what makes AlienContact so beneficial:

Gives an Alienware support representative the ability to access key information about your system, diagnose Eliminates the need to waste valuable time waiting for your system to return from a repair facility.
Allows you to supervise every step of the repair process, just as if you were standing next to the Alienware representative, or fix the issue yourself.
Lets you determine whether you want to grant Alienware partial or full access to your system.
Ability to use diagnostics tool to retrieve vital information about the user's system.
Ability to use diagnostics tool to retrieve vital information

How it Works

In the unlikely event that a repair is necessary, AlienContact will have your system up and running again in no time. After contacting Alienware, you will be provided with a code by one of our representatives. They will direct you to a portal where you can input the code and then download and run the AlienContact program. After you decide whether to give partial or full access to your system, the Alienware representative will then retrieve the necessary system information and determine the ideal solution.

Now what other company would do something like this for their customers??

moidock · 10-29-2007, 04:45 PM

Yes, they just launched it.

Basically, a Technical Support rep will remotely connect to your computer and control the computer via internet. It's just like if the rep was sitting in front of your computer screen.

Tools like these are a tremendous help to diagnose any problems with the system. I have used tools like these before and have saved me a trip or two.

littlefrankus · 10-29-2007, 05:45 PM

yeah they did that to my desktop awhile back it must have been a beta test they tested to see if my modem was functioning correctly...

Spartan-117 · 10-29-2007, 07:58 PM

hopefully, this help would get rid of extra shipments for repairs.

littlefrankus · 10-29-2007, 08:00 PM

its actually pretty cool when they did it to mine i guess when they were testing it he took control of my desktop and ran some test on my modem to see if it was working i didnt have to do anything....

Spartan-117 · 10-29-2007, 08:05 PM

yeah, that is pretty cool, it's much easier for them to diagnose the problem. So what was wrong with your modem?

littlefrankus · 10-29-2007, 08:08 PM

there was nothing wrong i couldnt connect to netzero... it was my telephone line even though the telephone company says there was nothing wrong with it...even though there was a cut in the line... go figure....

Spartan-117 · 10-29-2007, 08:13 PM

littlefrankus · 10-29-2007, 08:15 PM

yeah i had to argue with the phone company until they came out...then they found it...

BFisch06 · 10-29-2007, 10:44 PM

Just an FYI: logmein.com has a free version of this kind of software. I use it to remotely connect to my servers when I'm away from home.

Spartan-117 · 10-29-2007, 11:19 PM

not bad.. although I don't really have a reason to use this program.

BFisch06 · 10-29-2007, 11:31 PM

Can be helpful if you get to work/school and realize you didn't get the file you needed. You can hop on your computer, email it to yourself, and then you'll have it. Saved me in more than a few situations.

nebulous · 10-30-2007, 12:10 AM

Another FYI, Remote Assistance is built into the XP operating system.

Cleofizoid · 10-30-2007, 12:21 AM

Quote:

Originally Posted by nebulous

Another FYI, Remote Assistance is built into the XP operating system.

Knew that one was coming.

Probably why they aren't making a big deal of it. Guess they have an insurance policy now or at least procedures built in for an Alienware tech to probe ones 'hidden' hard drive...

Zoid

Rei86 · 10-30-2007, 11:26 AM

Umm Dell already does this.....and if I remember right and you own a XPS they'll come out to your place and try to fix it.

10-29-2007, 02:03 PM	#1
Spartan-117 nothing is faster than... Join Date: May 2007 Location: Missouri, United States Posts: 1,912 Reviews: 1 Benchmarks: 2 Credits: 2,547	AlienContact Is this new? http://www.alienware.com/sub_pages/aliencontact.aspx Alienware not only builds systems that deliver rock-solid reliability, we go the extra mile to ensure your peace of mind with AlienContact, a quick and convenient online repair tool. *Advantages of AlienContact* Here's what makes AlienContact so beneficial: Gives an Alienware support representative the ability to access key information about your system, diagnose Eliminates the need to waste valuable time waiting for your system to return from a repair facility. Allows you to supervise every step of the repair process, just as if you were standing next to the Alienware representative, or fix the issue yourself. Lets you determine whether you want to grant Alienware partial or full access to your system. Ability to use diagnostics tool to retrieve vital information about the user's system. Ability to use diagnostics tool to retrieve vital information *How it Works* In the unlikely event that a repair is necessary, AlienContact will have your system up and running again in no time. After contacting Alienware, you will be provided with a code by one of our representatives. They will direct you to a portal where you can input the code and then download and run the AlienContact program. After you decide whether to give partial or full access to your system, the Alienware representative will then retrieve the necessary system information and determine the ideal solution. Now what other company would do something like this for their customers?? __________________ Alienware m15x : 1440x900 \| 2.4Ghz \| 8800M GTX \| 3 gb ram \| 200 gb HD \| AlienFX Alienware m5550 : 1920x1200 \| 2.0Ghz \| go7600 \| 3 gb ram \| 100 gb HD \| Last edited by Spartan-117; 10-29-2007 at 02:04 PM. Reason: more comments

10-29-2007, 04:45 PM	#2
moidock Merry Christmas, b!tches! Join Date: May 2005 Location: Zen, or somewhere like it. Posts: 13,715 Credits: 8,440	Yes, they just launched it. Basically, a Technical Support rep will remotely connect to your computer and control the computer via internet. It's just like if the rep was sitting in front of your computer screen. Tools like these are a tremendous help to diagnose any problems with the system. I have used tools like these before and have saved me a trip or two. __________________ - Ruler of The Ninja Pirate Pink Bunny Empire - Member of the American Society of Sardonists, Egotists and Sophists (A.S.S.E.S.) - Member of the American Schmuck Society (A.S.S.) - Too lazy to edit his sig

10-29-2007, 05:45 PM	#3
littlefrankus I just probed you! Join Date: May 2007 Posts: 2,305 Credits: 10,696	yeah they did that to my desktop awhile back it must have been a beta test they tested to see if my modem was functioning correctly... __________________ m9750: 2.0 Intel Core2 Duo/Tv Tuner/Windows XP MCE/1440 x 900 LCD/2GB Dual Channel DDR2/512MB 7950 GTX/ 3 Year Warranty ordered m9750 on MAY 26 Phase 2: 5/26/07 Phase 5: 6/28/07 Phase 6: 6/29/07 Phase 8: 7/03/07 Phase 9: 7/03/07 Landed 7/06/07 3dmark06:6147 3dmark 05: 9492 3dmark03 : 21019

10-29-2007, 07:58 PM	#4
Spartan-117 nothing is faster than... Join Date: May 2007 Location: Missouri, United States Posts: 1,912 Reviews: 1 Benchmarks: 2 Credits: 2,547	hopefully, this help would get rid of extra shipments for repairs. __________________ Alienware m15x : 1440x900 \| 2.4Ghz \| 8800M GTX \| 3 gb ram \| 200 gb HD \| AlienFX Alienware m5550 : 1920x1200 \| 2.0Ghz \| go7600 \| 3 gb ram \| 100 gb HD \|

10-29-2007, 08:00 PM	#5
littlefrankus I just probed you! Join Date: May 2007 Posts: 2,305 Credits: 10,696	its actually pretty cool when they did it to mine i guess when they were testing it he took control of my desktop and ran some test on my modem to see if it was working i didnt have to do anything.... __________________ m9750: 2.0 Intel Core2 Duo/Tv Tuner/Windows XP MCE/1440 x 900 LCD/2GB Dual Channel DDR2/512MB 7950 GTX/ 3 Year Warranty ordered m9750 on MAY 26 Phase 2: 5/26/07 Phase 5: 6/28/07 Phase 6: 6/29/07 Phase 8: 7/03/07 Phase 9: 7/03/07 Landed 7/06/07 3dmark06:6147 3dmark 05: 9492 3dmark03 : 21019

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10-29-2007, 08:05 PM	#6
Spartan-117 nothing is faster than... Join Date: May 2007 Location: Missouri, United States Posts: 1,912 Reviews: 1 Benchmarks: 2 Credits: 2,547	yeah, that is pretty cool, it's much easier for them to diagnose the problem. So what was wrong with your modem? __________________ Alienware m15x : 1440x900 \| 2.4Ghz \| 8800M GTX \| 3 gb ram \| 200 gb HD \| AlienFX Alienware m5550 : 1920x1200 \| 2.0Ghz \| go7600 \| 3 gb ram \| 100 gb HD \|

10-29-2007, 08:08 PM	#7
littlefrankus I just probed you! Join Date: May 2007 Posts: 2,305 Credits: 10,696	there was nothing wrong i couldnt connect to netzero... it was my telephone line even though the telephone company says there was nothing wrong with it...even though there was a cut in the line... go figure.... __________________ m9750: 2.0 Intel Core2 Duo/Tv Tuner/Windows XP MCE/1440 x 900 LCD/2GB Dual Channel DDR2/512MB 7950 GTX/ 3 Year Warranty ordered m9750 on MAY 26 Phase 2: 5/26/07 Phase 5: 6/28/07 Phase 6: 6/29/07 Phase 8: 7/03/07 Phase 9: 7/03/07 Landed 7/06/07 3dmark06:6147 3dmark 05: 9492 3dmark03 : 21019

10-29-2007, 08:13 PM	#8
Spartan-117 nothing is faster than... Join Date: May 2007 Location: Missouri, United States Posts: 1,912 Reviews: 1 Benchmarks: 2 Credits: 2,547	__________________ Alienware m15x : 1440x900 \| 2.4Ghz \| 8800M GTX \| 3 gb ram \| 200 gb HD \| AlienFX Alienware m5550 : 1920x1200 \| 2.0Ghz \| go7600 \| 3 gb ram \| 100 gb HD \|

10-29-2007, 08:15 PM	#9
littlefrankus I just probed you! Join Date: May 2007 Posts: 2,305 Credits: 10,696	yeah i had to argue with the phone company until they came out...then they found it... __________________ m9750: 2.0 Intel Core2 Duo/Tv Tuner/Windows XP MCE/1440 x 900 LCD/2GB Dual Channel DDR2/512MB 7950 GTX/ 3 Year Warranty ordered m9750 on MAY 26 Phase 2: 5/26/07 Phase 5: 6/28/07 Phase 6: 6/29/07 Phase 8: 7/03/07 Phase 9: 7/03/07 Landed 7/06/07 3dmark06:6147 3dmark 05: 9492 3dmark03 : 21019

10-29-2007, 10:44 PM	#10
BFisch06 Registered User Join Date: Feb 2006 Posts: 3,588 Credits: 2,259	Just an FYI: logmein.com has a free version of this kind of software. I use it to remotely connect to my servers when I'm away from home.

10-29-2007, 11:19 PM	#11
Spartan-117 nothing is faster than... Join Date: May 2007 Location: Missouri, United States Posts: 1,912 Reviews: 1 Benchmarks: 2 Credits: 2,547	not bad.. although I don't really have a reason to use this program. __________________ Alienware m15x : 1440x900 \| 2.4Ghz \| 8800M GTX \| 3 gb ram \| 200 gb HD \| AlienFX Alienware m5550 : 1920x1200 \| 2.0Ghz \| go7600 \| 3 gb ram \| 100 gb HD \|

10-29-2007, 11:31 PM	#12
BFisch06 Registered User Join Date: Feb 2006 Posts: 3,588 Credits: 2,259	Can be helpful if you get to work/school and realize you didn't get the file you needed. You can hop on your computer, email it to yourself, and then you'll have it. Saved me in more than a few situations.

10-30-2007, 12:10 AM	#13
nebulous Madness? Join Date: Dec 2004 Location: Mountain View, Ca Posts: 1,820 Credits: 295	Another FYI, Remote Assistance is built into the XP operating system. __________________ A51, Space Black WC'd e6700@3.6G, 2G PC-800,2-36G Raptors-Raid0, 8800Gts-512, Dell 2405FPW A51M/766 Conspiracy Blue 3.2Ghz, 1GB, Go5700 A51M/766 Cyborg Green 3.4Ghz, 2GB, Go5700

10-30-2007, 11:26 AM	#15
Rei86 FIGHT FU! Join Date: Aug 2006 Posts: 524 Credits: -105	Umm Dell already does this.....and if I remember right and you own a XPS they'll come out to your place and try to fix it. __________________ AlienWare M5750 T2500 Core Duo, 2GB of RAM, 100HDD 7200RPM SATA, WideUXGA 1920x1200, ATi X1800

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