Good advice.

Also, from the threads I've seen on the topic, make sure you tell them you require DVI out... This rules out the possiblity of getting "upgraded" to a 1720 (which doesn't have it).

B.

They can't give him a 1720 if he has an XPS

Also, just claim that you cannot part with the laptop for that time period, they have to come to you and provide aid that way.

That doesn't work anymore, they just take is as you are refusing service. The terms clearly state it is Dell's choice on repair options.

Here's what I sent to one of the guys I've been dealing with throughout this ordeal:I've pretty much said similar things to everyone I've talked to in their tech dept, and at least it's gotten me this far. Hopefully, the message will get through to them clearly this time around...

Do dell chat.

Ok, now this is starting to get frustrating. It seems like no matter what I tell Dell, they insist on taking my laptop down to the depot rather than replacing it:Due to the fact that the motherboard is failing on me twice, along with all the other problems I'm having, I don't see why Dell is being so stubborn about givng me anoter laptop when they practically have to replace every single part anyway! On top of that, I've heard nothing but nightmare stories about the Dell Depot.

All this babbling back and forth about the same thing over and over again is getting nowhere and wasting my time. I need some more suggestions here. Talking to their supervisors gets me nowhere. I need to do something more drastic.

There is a standing order, they all go to the depot. I think it's after 1 year. What I argued was that I didn't trust the depot after hearing all the horror stories. (Failed) I can't be without my laptop for that long (Failed). I am a tech (which I am!) and that I know with a liquid spill the safest resolution is replacement. (Still failed). So I waited till about 9:30PM PST, hopped on the chat and laid it out with I think his name was Garvi. I said that I have had multiple issues and now I have a liquid spill issue. I would like to activate my complete care and have a replacement laptop shipped out. Took about 5 minutes.

Now getting XPS America to dispatch proper video cards... That is impossible.

When I sent my laptop in they made it alot WORSE!!!! Don't give up.

just tell them that your old XPS has been dropped, it doesn't work like it should since the drop, it's outdated and you really like the looks of the new XPS. they should send one out straight away!

wardo, he doesn't have accidental damage. besides, this forum is about helping dell customers, not teaching them how to cheat the warranty.

LOL... If you have read any of my recent post you would know i was being completely facetious..

my apologies. however, that was your first post in this thread, so you can't blame me for not reading your most recent posts.

no problems.....

Sorry for taking so long to update you guys, but I've been quite busy the past month and haven't had time to continue pushing this case until now.

So anyhow, doing some Googling, I managed to get a hold of the phone number for Dell's corporate office in hopes of getting in contact with one of the higher-ups that could actually help me in getting my replacement. Instead, what I got was the run-around from a bunch of goons/operators that were "unable to help" me. So when I asked for their supervisor, most of them got nasty about it, so I got nasty in return but didn't get far. I ended up talking to Holly, Christina, Paul (who acted like royal jerk-off by talking over me, and claiming that he didn't know how to reach his higher up -- nonsense), then eventually Neyland, who was nice enough to apologize for the way his co-workers treated me and finally transferred me over to a supervisor... or so I thought.

Turns out that Neyland actually transfered me back to Paul (although Neyland's a nice guy, he's apparently new), which at that point, after laughing my ass off, I attempted to communicate my issues and got nowhere once again.

So here I am again, back at square one. From doing some research, I've discovered that Dell's senior execs and senior customer service reps are aware of their company's bad laptop reputation, and have to power to issue a replacement. It's all a matter of finding the right guy to speak to, which so far I've been unsuccessful in doing so. So once again, I come to the community for help:

If anyone has a phone number and extension to one of these senior reps/execs, by all means don't hesitate to PM it to me! I will be eternally grateful if you do, and I may even be able to give you something in return if all goes well!