How do I convince Dell to replace my Gen 1 ... ... You did try the Dell unresolved issues right?

ACHlLLES · 03-28-2008, 03:35 PM

You did try the Dell unresolved issues right?

ZX81 · 03-28-2008, 06:38 PM

Personally spekaing I emailed micheal dell, seemed to work

LOL

ZX81 · 03-28-2008, 06:39 PM

(I was serious, got routed to someone in corporate resolution)

Psythik · 03-31-2008, 11:26 AM

Well after spending another Saturday fighting on the phone with Dell, I managed to get a hold someone up in corporate or whatever. I vented my frustrations at this mysterious higher-up person, and she said said they'll take care of me on Monday, and not to worry about a thing.

So at 9:00 this morning I get a call from this guy named Tom, and he's sending me a brand new system!

Here are the specs:

Dell Inspiron XPS M1730
Color: Smoke Grey
CPU: Intel Core 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache)
RAM: 2GB Shared Dual Channel DDR2 SDRAM 667
HDD: 400GB (2x200GB) 7200RPM Free Fall Sensor (RAID)
GPU: nVidia SLI Dual GeForce 8800M GTX 1GB
+ AGEIA PhysX 100M Processor
Optical: CD / DVD Burner (DVD+/-RW Drive)
WiFi: Intel PRO/Wireless 4965a/g/n Mini Card
OS: Windows Vista Home Premium
Battery: 85 WHr Lithium Ion Battery (9-cell)
Sound: High Definition Audio 2.0

Anyone wanna buy it from me?

...Oh, and they're even letting me keep my old POS system. I guess you really can get what you want from the company if you just keep pushing them!

Joako · 03-31-2008, 12:12 PM

Quote:

Originally Posted by Psythik

Well after spending another Saturday fighting on the phone with Dell, I managed to get a hold someone up in corporate or whatever. I vented my frustrations at this mysterious higher-up person, and she said said they'll take care of me on Monday, and not to worry about a thing.

So at 9:00 this morning I get a call from this guy named Tom, and he's sending me a brand new system!

Here are the specs:

Dell Inspiron XPS M1730
Color: Smoke Grey
CPU: Intel Core 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache)
RAM: 2GB Shared Dual Channel DDR2 SDRAM 667
HDD: 400GB (2x200GB) 7200RPM Free Fall Sensor (RAID)
GPU: nVidia SLI Dual GeForce 8800M GTX 1GB
+ AGEIA PhysX 100M Processor
Optical: CD / DVD Burner (DVD+/-RW Drive)
WiFi: Intel PRO/Wireless 4965a/g/n Mini Card
OS: Windows Vista Home Premium
Battery: 85 WHr Lithium Ion Battery (9-cell)
Sound: High Definition Audio 2.0

Anyone wanna buy it from me?

...Oh, and they're even letting me keep my old POS system. I guess you really can get what you want from the company if you just keep pushing them!

wow just WOW! Congratulations on your efforts. Took you more than a month, but you deserve that machine. Could you please provide everybody with the email addresses you used to resolve your issue? Dell unresolved issues and customer care are not helpful.

Psythik · 04-08-2008, 02:48 PM

Quote:

Originally Posted by Joako

wow just WOW! Congratulations on your efforts. Took you more than a month, but you deserve that machine. Could you please provide everybody with the email addresses you used to resolve your issue? Dell unresolved issues and customer care are not helpful.

Hey thanks.

Anyhow, sorry for taking so long to get back to everyone, but I've misplaced the piece of paper I had with all the contact information I've obtained. As soon as I find it, I'll post those phone numbers here...

Oh, and by the way, like I said I would earlier, I put the laptop up for auction. If anyone knows someone who would be interested in a brand new gaming machine, feel free to send them to it!

nonya24 · 04-09-2008, 02:13 PM

Quote:

Originally Posted by Psythik

Well after spending another Saturday fighting on the phone with Dell, I managed to get a hold someone up in corporate or whatever. I vented my frustrations at this mysterious higher-up person, and she said said they'll take care of me on Monday, and not to worry about a thing.

So at 9:00 this morning I get a call from this guy named Tom, and he's sending me a brand new system!

Here are the specs:

Dell Inspiron XPS M1730
Color: Smoke Grey
CPU: Intel Core 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache)
RAM: 2GB Shared Dual Channel DDR2 SDRAM 667
HDD: 400GB (2x200GB) 7200RPM Free Fall Sensor (RAID)
GPU: nVidia SLI Dual GeForce 8800M GTX 1GB
+ AGEIA PhysX 100M Processor
Optical: CD / DVD Burner (DVD+/-RW Drive)
WiFi: Intel PRO/Wireless 4965a/g/n Mini Card
OS: Windows Vista Home Premium
Battery: 85 WHr Lithium Ion Battery (9-cell)
Sound: High Definition Audio 2.0

Anyone wanna buy it from me?

...Oh, and they're even letting me keep my old POS system. I guess you really can get what you want from the company if you just keep pushing them!

You got one better than me

Maconi · 04-09-2008, 02:19 PM

Quote:

Originally Posted by nonya24

You got one better than me

What did you have before? (what did they replace with the M1730)

I have an E1705 (in my sig) the video card in it died a month or so ago. I was planning on buying a new video card and just selling it for however much it's worth, because after all the horror stories I didn't want to bother with Dell Support. But if it's possible I may get a decent replacement I may...

-Mac

nonya24 · 04-09-2008, 02:25 PM

Quote:

Originally Posted by Maconi

What did you have before? (what did they replace with the M1730)

I have an E1705 (in my sig) the video card in it died a month or so ago. I was planning on buying a new video card and just selling it for however much it's worth, because after all the horror stories I didn't want to bother with Dell Support. But if it's possible I may get a decent replacement I may...

-Mac

M170|Pentium M 760 (2.0Ghz)|1Gb|80Gb 5200RPM|6800 Ultra

But I made a $2000 profit

Silversaver · 04-08-2008, 07:02 PM

I am interested. Send me a PM and we can talk.

Psythik · 04-08-2008, 07:04 PM

No need to. Just go to the auction page and bid.

Silversaver · 04-08-2008, 07:10 PM

Dude, I have never use ebay and not register......

Psythik · 04-08-2008, 07:50 PM

Well then sorry, I can't help you.

I've been around the internet one to many times to know that the best way to prevent getting scammed is to stick to protocol. If you're not a scammer, I apologize; however, I just can't take the chances.

Silversaver · 04-08-2008, 08:23 PM

Hmmm... I hardly believe how a buyer can scam a seller. Don't worry about it, becasue I have the same concern as well. I remenber the last time I bought a lappy on Internet and received a DVD player for $1850.

jah2323 · 04-08-2008, 09:39 PM

So, you were unhappy with the xps gen1 you broke, and then you GET A BRAND NEW $5000 laptop, and now you're going to sell it?

What, going to keep your old one? I guess it wasn't so broken, now was it.

Way to keep my prices frikkin high for my corporate needs. SIGH.

03-28-2008, 03:35 PM	#1
ACHlLLES M1730, M90, &amp;amp;amp;amp;amp;amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp Join Date: May 2006 Posts: 2,193 Credits: 3,464	You did try the Dell unresolved issues right? __________________ M90\|T5500\|2GB \|FX 2500M\|160GB 5400RPM HDD\|WXGA\|Vista Ultimate \| 8X DVD+/-RW \| PRO/Wireless 3945\|350 BT & 3 Yr Mobility War. M1330\|T7500\|2.5GB\|8400M\|WLED(Toshiba!)w/ Cam\|120GB 5400RPM HDD\|& more! M1730\|2.4GHZ\|4GB\|320GB HD\|8800GTX SLI\|BT\|WIFI\|3Yr CCare

03-28-2008, 06:38 PM	#2
ZX81 Registered User Join Date: Aug 2004 Location: the west Posts: 1,353 Credits: 1,021	Personally spekaing I emailed micheal dell, seemed to work LOL __________________ M6300 X7900 2.8 FX3600 4GB 2xWD320 5400rpm Asus P5QDeluxe Q9450 @3.6, 4GB Asus EAH 4770 crossfire Asus M4A785D-M PRO AM3 mATX AMD Phenom II X3 Black Edition Unlocked to X4 Quad BE 3.1 stock volts with Asus bios 405 'Unleash' option

03-28-2008, 06:39 PM	#3
ZX81 Registered User Join Date: Aug 2004 Location: the west Posts: 1,353 Credits: 1,021	(I was serious, got routed to someone in corporate resolution) __________________ M6300 X7900 2.8 FX3600 4GB 2xWD320 5400rpm Asus P5QDeluxe Q9450 @3.6, 4GB Asus EAH 4770 crossfire Asus M4A785D-M PRO AM3 mATX AMD Phenom II X3 Black Edition Unlocked to X4 Quad BE 3.1 stock volts with Asus bios 405 'Unleash' option

03-31-2008, 11:26 AM	#4
Psythik Registered User Join Date: Feb 2008 Posts: 20 Credits: 35	Well after spending another Saturday fighting on the phone with Dell, I managed to get a hold someone up in corporate or whatever. I vented my frustrations at this mysterious higher-up person, and she said said they'll take care of me on Monday, and not to worry about a thing. So at 9:00 this morning I get a call from this guy named Tom, and he's sending me a brand new system! Here are the specs: Dell Inspiron XPS M1730 Color: Smoke Grey CPU: Intel Core 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache) RAM: 2GB Shared Dual Channel DDR2 SDRAM 667 HDD: 400GB (2x200GB) 7200RPM Free Fall Sensor (RAID) GPU: nVidia SLI Dual GeForce 8800M GTX 1GB + AGEIA PhysX 100M Processor Optical: CD / DVD Burner (DVD+/-RW Drive) WiFi: Intel PRO/Wireless 4965a/g/n Mini Card OS: Windows Vista Home Premium Battery: 85 WHr Lithium Ion Battery (9-cell) Sound: High Definition Audio 2.0 Anyone wanna buy it from me? ...Oh, and they're even letting me keep my old POS system. I guess you really can get what you want from the company if you just keep pushing them! Last edited by Psythik; 03-31-2008 at 11:32 AM.

04-08-2008, 07:02 PM	#10
Silversaver Mercedes Benz Rep Join Date: Aug 2004 Location: Orange County, CA Posts: 278 Benchmarks: 2 Credits: 703	I am interested. Send me a PM and we can talk. __________________ XPS M1710 @ 2.0GHz 4GB Ram, 320GB HDD 7900GTX rev.1 @ 600/700 Vista Ultimate SP1 32-bit Current Drivers: Dell 174.31 3dMark06: 5322 XPS M1730 X9000 @ 2.8GHz 4GB Ram, 200GB HDD X 2 RAID 0 8800M GTX SLI 1GB Blu-rayTM Disc Vista Ultimate SP1 32-bit Current Drivers: Dell 174.31 3dMark06: 14982

Notebooks For Sale

User Links

Latest Pricing

Top Posters

Todays Top Posters

Fastest Benchmarks

Latest Benchmarks

04-08-2008, 07:04 PM	#11
Psythik Registered User Join Date: Feb 2008 Posts: 20 Credits: 35	No need to. Just go to the auction page and bid.

04-08-2008, 07:10 PM	#12
Silversaver Mercedes Benz Rep Join Date: Aug 2004 Location: Orange County, CA Posts: 278 Benchmarks: 2 Credits: 703	Dude, I have never use ebay and not register...... __________________ XPS M1710 @ 2.0GHz 4GB Ram, 320GB HDD 7900GTX rev.1 @ 600/700 Vista Ultimate SP1 32-bit Current Drivers: Dell 174.31 3dMark06: 5322 XPS M1730 X9000 @ 2.8GHz 4GB Ram, 200GB HDD X 2 RAID 0 8800M GTX SLI 1GB Blu-rayTM Disc Vista Ultimate SP1 32-bit Current Drivers: Dell 174.31 3dMark06: 14982

04-08-2008, 07:50 PM	#13
Psythik Registered User Join Date: Feb 2008 Posts: 20 Credits: 35	Well then sorry, I can't help you. I've been around the internet one to many times to know that the best way to prevent getting scammed is to stick to protocol. If you're not a scammer, I apologize; however, I just can't take the chances.

04-08-2008, 08:23 PM	#14
Silversaver Mercedes Benz Rep Join Date: Aug 2004 Location: Orange County, CA Posts: 278 Benchmarks: 2 Credits: 703	Hmmm... I hardly believe how a buyer can scam a seller. Don't worry about it, becasue I have the same concern as well. I remenber the last time I bought a lappy on Internet and received a DVD player for $1850. __________________ XPS M1710 @ 2.0GHz 4GB Ram, 320GB HDD 7900GTX rev.1 @ 600/700 Vista Ultimate SP1 32-bit Current Drivers: Dell 174.31 3dMark06: 5322 XPS M1730 X9000 @ 2.8GHz 4GB Ram, 200GB HDD X 2 RAID 0 8800M GTX SLI 1GB Blu-rayTM Disc Vista Ultimate SP1 32-bit Current Drivers: Dell 174.31 3dMark06: 14982

04-08-2008, 09:39 PM	#15
jah2323 The Yod is Uncovered! Join Date: Jan 2005 Posts: 167 Credits: 69	So, you were unhappy with the xps gen1 you broke, and then you GET A BRAND NEW $5000 laptop, and now you're going to sell it? What, going to keep your old one? I guess it wasn't so broken, now was it. Way to keep my prices frikkin high for my corporate needs. SIGH. __________________ XPS M1710 \| T7600 \| 4 gb DDR2 667 G.Skill \| Nvidia GeForce Go 7950GTX \| 160gb 7200 RPM Windows XP PRO \| 120gb 5400 RPM Windows Vista Ultimate \| Matshita Blu-Ray Drive \| 17" Samsung WUXGA \| Intel 3945 \| G7 and MX Revolution Meeces \| Replacement for XPS Gen2 3dmark06: 5360 Antec 900 \| Intel Quad-Core Q6600 \| ASUS nForce 650i \| (2x) EVGA nVidia 8800GT SuperClocked \| Windows Vista Ultimate \| 4gb Corsair XMS2 Dominator 800mhz \| 3Dmark06: 14,800 (single card)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Please help me to convince Dell!!!!	leeer73	Dell Home (Inspiron, XPS, Studio)	28	10-10-2006 02:33 PM
Convince A Dell Fan To Buy A Sony	noodle24	Sony Notebooks	18	08-29-2006 12:08 AM
Not a Dell fan...so convince me (M90, 17" in general)	NecessaryEvil	Dell Home (Inspiron, XPS, Studio)	12	07-07-2006 05:10 PM
WSXGA Asus 1.8 or WSXGA Dell 8600 2.0 - convince me.	sfdoddsy	Asus Notebooks	10	09-23-2004 05:47 PM
Convince me to buy a Dell XPS laptop	Wafin	Dell Legacy (single-core notebooks)	30	04-12-2004 08:10 PM