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Old 02-12-2008, 09:37 PM   #1
Psythik
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Join Date: Feb 2008
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Psythik is a n00b, but everyone loves n00bs!
How do I convince Dell to replace my Gen 1 XPS?

My laptop has been giving me problems since the day I got it. My second motherboard is now failing, there are two entire rows of dead pixels on the LCD, the USB ports always seem to give bandwidth errors, the DVD drive only burns at half its capable speed, the internal wireless and LAN cards randomly drop my connection or slow it down to a crawl, the hard drive is slowly dieing, etc, etc. The list just goes on and on.

I emailed Dell's tech support and they told me that most of the problems are related to the motherboard. I'm guessing that means that they want to replace it again, only for it to fail again in another year or so. My warranty expires in July, so the last thing I want is another mobo that's going to die on me again after the warranty expires.

So with that being said, how likely is it that I can convince Dell to just replace my entire laptop, considering how old and used it is? It's not in awful condition, it's just minor things like a missing F4 key, broken headphone jack, and slight crack on the front of the laptop (which was caused by the tech guy who replaced my original mobo without knowing how to properly put everything back together). Is there the chance that Dell would decline replacing my laptop because of these minor flaws?
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