I dunno if they'll take your call though - newfiejudd on NBR.com was handed back over to technical support.. Guess you were right dhoang that one needs to be invited..
Won't hurt to try though.. All the best xyan

Didja make the call xyan, Roswell or no? Alienware explanation/formed a resolution?



Zoid

http://www.engadget.com/2008/04/10/s...after-bios-up/

Good job Steve

Hey Wraithers I was invited by the Rosswell group and notified them first of all regarding my system and issues. And was passed around like a toke in pot party lol.

Hopefully someone else will haev some good luck and get the service they expect.

My luck must suck lol.. Good thing I don't go to Vegas.

Well this the thing. You can't call on your Critical Issues Agent and while he is helping your case you go jumping to regular TS and Roswell. It doesn't work that way.

Only ONE specific department can take care of your incident at any one time.

I got into this discussion with both my Critical Issues Agent, Sebastian Ortega, as well as Kevin, from the Roswell team. They both asked me who I wanted to take over my "case." And I told them should it matter? And the response was Yes. Apparently only one crew can take care of your case at any given time. This is so they can keep track and help you much more efficiently. You have to be patient and stick with one. Other wise you might end up like Newfiejudd and getting your case canceled.

I hope this makes it clearer for anyone who is unclear of how Tech Support should work.

Makes plenty sense to me Spartan-117, and still my query to xian dangles...



Zoid

That is absolutely ridiculous. They shouldn't ask you, joe consumer, who you'd like in control of your 'case' . They should escalate it to where it belongs and not back down to TS1. That is the most absurd thing I have ever heard.

'Hi sir, well which of us do you want?'

That's the politics baby! Moving too fast for the kid. Tell somethat ol' lies of your's and make me stop thinking about the truth. Could ya' hep me?



Zoid

Sorry man, i don't do the false truth thing.

I hear you Zelly. But Alienware has alwaze been straightforward with me. Don't wanna piss you off or anything...but I loves me some Alienware.

"Yeah, Ima gonna hep you boy, cause I believe you has potential!"
The Alienware m15x...well...was I finished?

Hope all m15x users will be made rite asap...xyan?!?



Zoid

Well, that's just how it goes man. You can complain all you want and AW would care less. After all, they already have your money.

And the only reason why they asked me because I happened to call both crew in the same day. They keep records and they know everything you do.

I was shocked too, but the more I think about it the more it makes sense.

I let the Roswell crew take over, and look, now I have a new m15x on the way!!!

they ask you who you want to control your case because some people will grow attach to a rep that they like and not have to put up with a rep they hate and cant speak any english...if you didnt pick a rep then you would be sent to another rep that would have no idea what is going on and would be lost and you would be back to square one.... make perfect sense to me...

AW just needs to take care of the customer who just spent 4k. end of story. i already had 1 friend return their m15x and another who will be returning in a couple weeks IF her 15x comes back still overheating. hers seems to do that way more than the downclocking. you'd think they'd be related. oh and she's working with the roswell team.

Wow I agree with Zelly?

What? 200-point inspection?

I hope the Roswell team helps her out.