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Old 12-16-2008, 04:18 AM   #1
Vyrm
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Exclamation XPS m1530 sound problems and overheating

Hi guys, I'm looking for some help from those of you with similar experiences here. I'll appreciate any input.

1. Was ANYONE able to fix their sound stuttering issue on m1530? Through Dell suport, specifically? I've seen many non working solutions, and many components blamed that it makes me believe this problem defies any definition. I used to have this problem all the time, now it just occurs when laptop is on for extended amounts of time (a day) and only if connected to the internet (wireless or lan). Example: Listening to music and turning on a movie trailer on netflix = horrible stuttering, crazy cpu usage, general slow down especially during initial buffering. Anybody with a similar problem? (mind that I'm virtually unable to reproduce the stutter on a freshly restarted lappy - it happens after a day of usage w/ sleep in between)

2. Overheating....just to keep it short: 20 mins of gaming brings up my temps to the ridiculous ~100C CPU and abt the same for GPU + emergency shutdown . My guess is bad/badly mounted heatsink. Was anybody able to resolve an issue like that with dell? Was heatsink the problem?

Last edited by Vyrm; 12-16-2008 at 04:34 AM. Reason: clarification
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Old 12-16-2008, 11:28 PM   #2
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I wonder if your sound problem maybe heat related as well.

As far as your temps...Yikes.

Have you tried using IK8fangu and forcing the fans to High speed ?

Has the problem with High temps always been there or just lately?
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Old 12-17-2008, 12:17 AM   #3
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@dave-p
Heat related? how so? As far as I know my sound problems are related to DPC Latency spikes caused by my Dell 1395 wireless adapter and Marvell Yukon 88E8040 ethernet controller.

As for overheating I8kfangui doesn't seem to work for me. hardware sensor support won't enable and the fans do not react to it at all. I'm getting 4600 RPM max on my fan according to I8kfangui. Sounds right?

On a side note: weird but GPU temps in I8kfangui completely do not correspond (offset and behavior) to those detected by speedfan (currently used) and CPU temps show 5C lower. I trust speedfan more though.

Laptop was overheating ever since I got it (CPU and GPU in 90s) But I think it might've gotten worse lately as I was actually able to play for extended amounts of time before. Testing them separately, I also noticed that CPU is the one forcing the system to shut down, not GPU.

A dell technician is supposed to come to replace some "parts" some time next week but I don't know what parts exactly yet so I'm thinking this might be a trial and error thing :/. Anyway, I'm still wondering if anybody was able to resolve one of these issues through Dell support and how. My case doesn't seem to be an isolated one as far as I've read. AFAIK no one posted follow ups though.

PS. To Moderators: Please move this thread to support section if you think it will get much more attention there.

Last edited by Vyrm; 12-17-2008 at 12:32 AM.
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Old 12-17-2008, 01:02 PM   #4
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yes I8k has a known bug were the temps are off by 6 degrees or so, but if your getting anywhere around the 100 degree mark it high what ever program your using.

If dell is comming out then I would expect they are giong to at least clean the fans and heat pipes, and shoud re apply the thermal compound on the heat sinks.

They may well change your mobo.

I have found the stock thermal paste is not always the best quality and not always applied correctly. Usually the first thing I do is open up the laptop and apply some AS5.
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Old 12-17-2008, 01:04 PM   #5
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try this program its the newer I9K

www.redlined.org/downloads/I9kfanGUI.exe
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Old 12-22-2008, 04:06 PM   #6
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Update:
The tech came by today and replaced the motherboard, heatsink and wireless card. new heatsink solved the overheating problems - > that's 30 degrees less full load temps. Make sure they always clean the remnants of the old thermal compound - my guy didn't seem to give sh*t about it until i told him, even though both the CPU and GPU were smothered in thermal goo

The sound problem is still here however, and I'm looking for your input guys.
My 1530 seems to suffer from high DPC latency spikes over 20000 usecs. If you don't know what I'm talking about check this: http://www.thesycon.de/deu/latency_check.shtml . The spikes cause audio drop outs and the main culprit seems to be Dell 1395 wireless card.

Was anybody with a similar problem able to solve this with DELL? I've seen quite a few threads around but no concrete solutions, so I'd appreciate any input.

Peace,
MT
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Old 12-31-2008, 09:12 AM   #7
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Quote:
Originally Posted by Vyrm View Post
Update:
The tech came by today and replaced the motherboard, heatsink and wireless card. new heatsink solved the overheating problems - > that's 30 degrees less full load temps. Make sure they always clean the remnants of the old thermal compound - my guy didn't seem to give sh*t about it until i told him, even though both the CPU and GPU were smothered in thermal goo

The sound problem is still here however, and I'm looking for your input guys.
My 1530 seems to suffer from high DPC latency spikes over 20000 usecs. If you don't know what I'm talking about check this: http://www.thesycon.de/deu/latency_check.shtml . The spikes cause audio drop outs and the main culprit seems to be Dell 1395 wireless card.

Was anybody with a similar problem able to solve this with DELL? I've seen quite a few threads around but no concrete solutions, so I'd appreciate any input.

Peace,
MT
i never had problem with my old xps new one is coming sooon will see

he didn't give a shit probably because he came all the way from india, traveling and all... lol he must be tired..
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Old 04-26-2009, 03:49 PM   #8
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Hey guys, I have the exact same issue with my m1530

I purchased this machine in January of 08, ever since then I have had constant overheating issues and the state of the machines performance has gone from bad to worse. I broke 110 degrees playing World of Warcraft on minimal settings.

I only purchased a 1 year warrenty from Dell, this was my first mistake, in January of 09 I was fed up with these ongoing problems after the overheating caused my battery and where you plug it into to fry and began to search for this if anyone else had been having similar issues. Noticing the high amount of response to simply googling 'M1530 overheating issues' I called dell support about 2 weeks before my warrenty ended. XPS service were more then happy to admit there was a issue with the M1530 in the heat sink and motherboard overheating.

2 Days later I had a dell service tech rock up at my door, he replaced, heatsink, mobo, battery and adaptor. Told me he is repairing this same fault 1-5times a week in the London area. (I was astonded at this figure.)

The machine now repaired began to work like it did when first purchased, I re-installed a couple of games that I had not played in a while and all was sweet.

Now comes April of 09. (At this point my warrenty has ended.) Same issues as stated above, simple tasks like streaming video on the internet causes the machine to shutdown from overheating. I do some testing using I9kfan. same problem.

I call Dell, explain to them that my machine was acting up on the same faults again. This time out of warrenty dell were not so accomodating. Tell me because my machine isn't covered that I would need to pay for the replacement parts. Because I had this machine repaired in January I ask the simple question are these replacement parts I now need to pay for covered in case of failure to which I am told 90days is the guarantee. This is all well and good expect it has now been 95 days since the last fault.... I am told to replace the faulty parts that it will cost me £330

I explain this to at least 4 people over the phone over a 3 hour call. That I am not prepared to spend such a amount to just have the same issue happen again in 3months time.

One of the Dell customer support managers even had the tenacity to tell me it was my fault the machine was broken and that I had to pay because I had not chosen to take out extended warrenty cover... That is it for me and Dell, there so called top of the line machine is a piece of crap. I will take the money asked from them to repair this machine and invest it into something that isn't dodgy.

So after this experience I can say one thing, Steer clear of Dell. Even after they admit that a machine and the components supplied are faulty they are unwilling to do anything about it unless you spend a further couple of hundred pound to cover the machine. The issue is having a machine that I need to be working constantly breaking down. I can not afford to be calling dell every 3months and be spending £330 to have them come and replace the same fault at my time and expense.
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Old 04-26-2009, 05:03 PM   #9
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well no laptop maker is likely to cover you after the warranty has expired.

And if it was a known issue you should have extended the warratny or sold the unit while the warranty was in force.

Have you opened up the laptop and cleaned out the fans ? if not I would start with that.

I would also consider applying some AS5 on the Heat sinks for the CPU and GPU.

hopefully that will resolve your issues

Good Luck
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