Extended Warranty + Complete Care... ... So I have my 3 year extended warranty with Complete Care expiring in January of 2010. With my XPS being replaced with t ...

Turmoil · 10-15-2009, 01:03 PM

So I have my 3 year extended warranty with Complete Care expiring in January of 2010. With my XPS being replaced with the M17X, I wanted to purchase an additional 3 years extended warranty with Complete Care.

I called the Extended warranty department and got this:

1. 3 year extended warranty
2. 3 years Complete Care + Accidental Coverage
3. $75 Dell gift card

Total Paid: $465.62

I just bought my Alienware Carrying Case from Dell so I'll have to return it and re-buy it with my gift card, making my extended warranty only $390 and some change.

The good thing too is that the new warranty I purchased doesn't start until my current one expires (it shows this on my account at dell.com too) so I am covered until January 2013!

NWGuru · 10-15-2009, 04:02 PM

If I actually keep mine past a year I'll extend it. I always only do one year at a time because except for my Thinkpad (5 year warranty 3.5 years into it) I rarely keep these systems that long.

Yoob@NBF · 10-15-2009, 04:44 PM

im not made of money but like NWGuru I love having the good stuff all year round so people can benfit from my need of new toys and extend it themselves when they purchase it.

Turmoil · 10-15-2009, 06:15 PM

Ehh, for me, I haven't bought a new computer since 2006. Dell's just keep breaking and I keep getting sent new ones... its better for me to just keep extending my computer warranty and waiting for their machines to fail.

$400 every 3 years vs $3000 every year...

... but then again, I am VERY cheap when it comes to buying big ticket items like these...

NWGuru · 10-15-2009, 06:19 PM

It's definitely worth keeping up with your warranty as long as you own it. Complete care warranty is also a big plus when selling it.

Turmoil · 10-15-2009, 06:28 PM

Indeed... after reading all the buzz about the i7s and Nvidia 300m I might be willing to cough up some dough next year... but time will tell haha

woodstock · 10-16-2009, 06:49 AM

i dont know, dell apparently puts a cap on how many replacements you can get, so the longer your warranty, the bigger the chance dell will put your account on hold and you will be screwed... i will not be extending my warranty this time, i am completely through with dell

Steve · 10-16-2009, 07:38 AM

Quote:

Originally Posted by woodstock

i dont know, dell apparently puts a cap on how many replacements you can get, so the longer your warranty, the bigger the chance dell will put your account on hold and you will be screwed... i will not be extending my warranty this time, i am completely through with dell

Who says this?

dave-p · 10-16-2009, 10:18 AM

Quote:

Originally Posted by Steve@NBF

Who says this?

Wood was in the middle of a replacement process -when the account manager looked into the number of replacements and repairs he had and told him his account was "on Hold"

they stopped talking to him, hung up on him, and sent his laptop back with 8700 cards installed - instead of the 8800 he had in it.

There was another member here - who Dell accused him of warranty fraud beciase of the number of repairs he had - and had his warranty cancelled

Yoob@NBF · 10-16-2009, 10:21 AM

In the insurance world people call us uninsureable if thats even the word.

nonya24 · 10-16-2009, 11:30 AM

I need to extend my warranty. I'm just wondering how much would it cost for just a year?

Turmoil · 10-16-2009, 11:53 AM

Wow, I was not aware of this. See, this is why I go straight for the kill, I don't wait for them to send me replacement parts or crap like that.

With my first m1710, it was accidental swim in the pool... lost a lot of data and pictures which I was pissed about, but sh*t happens. Got a straight replacement.

m1730, replacement for the m1710 ran fine till a few weeks ago when the 8800s died. I honestly didn't even give them a chance to offer me replacement parts, or for me to wait for anything. I told them straight up "I am not waiting for a replacement part for two weeks when I have next day tech support/parts. I want a replacement NOW!"

They put me on hold, got back and said they will offer me the XPS 1640. I said no, I want the m17x. Put me on hold again, then they came back and said I will get the m17x. I was very firm with them on the phone and spent a total of maybe 2 hours (1 hour 30 minutes on hold) but I got what I wanted.

I honestly don't know why so many people are having a hard time with getting Dell to budge... BUT... if any of you would like me to call Dell on a Conference call on behalf of yourselves, I'd be more than happy to do this for you... for a small fine to fund my processor replacement/Raid 0...

woodstock · 10-16-2009, 12:51 PM

wow, i am just getting screwified

i never even used my cc warranty, it is all just crappy failures. nothing i could prevent or avoid and i am being punished. cant get a hold of anyone who can explain it to me

Turmoil · 10-16-2009, 01:05 PM

Quote:

Originally Posted by woodstock

wow, i am just getting screwified

i never even used my cc warranty, it is all just crappy failures. nothing i could prevent or avoid and i am being punished. cant get a hold of anyone who can explain it to me

Have you filed a BBB complaint Woodstock?

I suggest you do this and when you call in, let the rep know you have "Filed a complaint with the Better Business Bureau prior to my lawsuit to get this resolved"

Do not use the words "BBB" but rather say "Better Business Bureau"... The reps are trained to undestand certain key words and "Better Business Bureau" and "Lawsuit" are two of those words. When you use these words, they kick into action for you. I will PM you with a Dell Corporate Case Manager in the USA here. Maybe you can e-mail her and see what she can do for you.

nonya24 · 10-16-2009, 03:08 PM

Quote:

Originally Posted by Turmoil

Wow, I was not aware of this. See, this is why I go straight for the kill, I don't wait for them to send me replacement parts or crap like that.

With my first m1710, it was accidental swim in the pool... lost a lot of data and pictures which I was pissed about, but sh*t happens. Got a straight replacement.

m1730, replacement for the m1710 ran fine till a few weeks ago when the 8800s died. I honestly didn't even give them a chance to offer me replacement parts, or for me to wait for anything. I told them straight up "I am not waiting for a replacement part for two weeks when I have next day tech support/parts. I want a replacement NOW!"

They put me on hold, got back and said they will offer me the XPS 1640. I said no, I want the m17x. Put me on hold again, then they came back and said I will get the m17x. I was very firm with them on the phone and spent a total of maybe 2 hours (1 hour 30 minutes on hold) but I got what I wanted.

I honestly don't know why so many people are having a hard time with getting Dell to budge... BUT... if any of you would like me to call Dell on a Conference call on behalf of yourselves, I'd be more than happy to do this for you... for a small fine to fund my processor replacement/Raid 0...

Dell offered me a replacement, I didn't even won't one. Then they said I am getting the XPS 16 and I told him I wanted a 17" screen, he told me that the M17x is a different brand and that is impossible. So then I went through Dell Chat and asked for a supervisor, and asked him what are my replacement options and he said it's my choice, an XPS 16 or an M17x. I'm pretty sure you guessed what I said

And then I made him gaurantee me Dual Nvidia cards, a 2.6GHz CPU or better and the WUXGA. And look what I am getting. Sometimes the best thing to do with Dell is to just hang up and try again from the top.

10-15-2009, 01:03 PM	#1
Turmoil Registered User Join Date: May 2004 Location: Rancho Santa Margarita, CA Posts: 965 Reviews: 1 Credits: 3,793	Extended Warranty + Complete Care... So I have my 3 year extended warranty with Complete Care expiring in January of 2010. With my XPS being replaced with the M17X, I wanted to purchase an additional 3 years extended warranty with Complete Care. I called the Extended warranty department and got this: 1. 3 year extended warranty 2. 3 years Complete Care + Accidental Coverage 3. $75 Dell gift card Total Paid: $465.62 I just bought my Alienware Carrying Case from Dell so I'll have to return it and re-buy it with my gift card, making my extended warranty only $390 and some change. The good thing too is that the new warranty I purchased doesn't start until my current one expires (it shows this on my account at dell.com too) so I am covered until January 2013! __________________ Space Black Alienware M17X Intel® Core™2 Duo P8600 Processor Overclocked to 3.0Ghz\| 17 inch WUXGA Screen at 1920x1200 (1200p)\| 4GB Kingston HyperX 1333Mhz\| Dual NVIDIA® GeForce® GTX 260M, 2GB – SLI® Enabled\| 250GB 7,200RPM Hard Drive\| Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)\| Internal 300Mbps Dual-Band a/g/n 2x2 MIMO\| Bluetooth 2.1 with EDR\| Windows Vista Business 64-bit

10-15-2009, 04:02 PM	#2
NWGuru Registered User Join Date: Mar 2005 Posts: 910 Benchmarks: 20 Credits: 48,399	If I actually keep mine past a year I'll extend it. I always only do one year at a time because except for my Thinkpad (5 year warranty 3.5 years into it) I rarely keep these systems that long. __________________ Asus G73jh Intel® Core™ i7-920XM \| 6GB HyperX 1333 CAS7 \| ATI 5870 GDDR5 \| 160GB Intel G2 SSD \| Seagate Momentus 500GB 7200.4 \| Intel 6200 Advanced-N

10-15-2009, 04:44 PM	#3
Yoob@NBF Formerly DELL-Machina Join Date: Jan 2004 Posts: 8,246 Reviews: 1 Benchmarks: 3 Credits: 725	im not made of money but like NWGuru I love having the good stuff all year round so people can benfit from my need of new toys and extend it themselves when they purchase it. __________________ HP Blackbird 002: Phoenix 2009 Gaming Beast Core 2 Quad 9450 @ 3.6Ghz \| 24" WUXGA HP LP2475w S-IPS \| 4 GB 800Mhz \| 2x Geforce GTX 260 216 SLI \| 640GB x2 RAID0 + 3TB \| 16x DVD+RW \| Win7 x64 Ultimate HTPC: Atlus 2009 HTPC Phenom 8650 X3 \| 46" Panasonic TH46PZ85U 1080P \| 4 GB 800Mhz \| Radeon 4850 512MB \| 750 GB \| 16x DVD+RW \| Win7 x64 Ultimate Alienware M15x: ValkyrieTwo 2009 Road Warrior Core i7m 720 \| 15.6" WFHD+ 1080p LED \| 4GB DDR3 1066Mhz \| Geforce GTX 260m 1GB \| 120GB Vertex SSD \| 8x DVD+R \| Intel 5300 B/G/N \| Win7 x64 Ultimate

10-15-2009, 06:15 PM	#4
Turmoil Registered User Join Date: May 2004 Location: Rancho Santa Margarita, CA Posts: 965 Reviews: 1 Credits: 3,793	Ehh, for me, I haven't bought a new computer since 2006. Dell's just keep breaking and I keep getting sent new ones... its better for me to just keep extending my computer warranty and waiting for their machines to fail. $400 every 3 years vs $3000 every year... ... but then again, I am VERY cheap when it comes to buying big ticket items like these... __________________ Space Black Alienware M17X Intel® Core™2 Duo P8600 Processor Overclocked to 3.0Ghz\| 17 inch WUXGA Screen at 1920x1200 (1200p)\| 4GB Kingston HyperX 1333Mhz\| Dual NVIDIA® GeForce® GTX 260M, 2GB – SLI® Enabled\| 250GB 7,200RPM Hard Drive\| Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)\| Internal 300Mbps Dual-Band a/g/n 2x2 MIMO\| Bluetooth 2.1 with EDR\| Windows Vista Business 64-bit

10-15-2009, 06:19 PM	#5
NWGuru Registered User Join Date: Mar 2005 Posts: 910 Benchmarks: 20 Credits: 48,399	It's definitely worth keeping up with your warranty as long as you own it. Complete care warranty is also a big plus when selling it. __________________ Asus G73jh Intel® Core™ i7-920XM \| 6GB HyperX 1333 CAS7 \| ATI 5870 GDDR5 \| 160GB Intel G2 SSD \| Seagate Momentus 500GB 7200.4 \| Intel 6200 Advanced-N

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10-15-2009, 06:28 PM	#6
Turmoil Registered User Join Date: May 2004 Location: Rancho Santa Margarita, CA Posts: 965 Reviews: 1 Credits: 3,793	Indeed... after reading all the buzz about the i7s and Nvidia 300m I might be willing to cough up some dough next year... but time will tell haha __________________ Space Black Alienware M17X Intel® Core™2 Duo P8600 Processor Overclocked to 3.0Ghz\| 17 inch WUXGA Screen at 1920x1200 (1200p)\| 4GB Kingston HyperX 1333Mhz\| Dual NVIDIA® GeForce® GTX 260M, 2GB – SLI® Enabled\| 250GB 7,200RPM Hard Drive\| Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)\| Internal 300Mbps Dual-Band a/g/n 2x2 MIMO\| Bluetooth 2.1 with EDR\| Windows Vista Business 64-bit

10-16-2009, 06:49 AM	#7
woodstock m1730 Join Date: Sep 2005 Location: Davis, CA. Posts: 12,601 Credits: 1,209	i dont know, dell apparently puts a cap on how many replacements you can get, so the longer your warranty, the bigger the chance dell will put your account on hold and you will be screwed... i will not be extending my warranty this time, i am completely through with dell __________________ RANGERS LEAD THE WAY GATEWAY P6860-FX T9300\|4GB DDR2\|8800 GTS\|DELL 2408 DISPLAY\|W7 64\|2X500GB RAID 0 SONY VAIO CS 215J THE WIFE'S T6400\|4GB DDR2\|W7 64\|250GB XPS 400 SERVER 925 PENT D\|4GB DDR2\|7900 GT\|VISTA\|4 TB XPS 1645 I7 820qm\|8GB DDR3\|RBGLED\|ATI 4670\|500GIG\|W7 64

10-16-2009, 10:21 AM	#10
Yoob@NBF Formerly DELL-Machina Join Date: Jan 2004 Posts: 8,246 Reviews: 1 Benchmarks: 3 Credits: 725	In the insurance world people call us uninsureable if thats even the word. __________________ HP Blackbird 002: Phoenix 2009 Gaming Beast Core 2 Quad 9450 @ 3.6Ghz \| 24" WUXGA HP LP2475w S-IPS \| 4 GB 800Mhz \| 2x Geforce GTX 260 216 SLI \| 640GB x2 RAID0 + 3TB \| 16x DVD+RW \| Win7 x64 Ultimate HTPC: Atlus 2009 HTPC Phenom 8650 X3 \| 46" Panasonic TH46PZ85U 1080P \| 4 GB 800Mhz \| Radeon 4850 512MB \| 750 GB \| 16x DVD+RW \| Win7 x64 Ultimate Alienware M15x: ValkyrieTwo 2009 Road Warrior Core i7m 720 \| 15.6" WFHD+ 1080p LED \| 4GB DDR3 1066Mhz \| Geforce GTX 260m 1GB \| 120GB Vertex SSD \| 8x DVD+R \| Intel 5300 B/G/N \| Win7 x64 Ultimate

10-16-2009, 11:30 AM	#11
nonya24 Merry Christmas! Join Date: Dec 2007 Location: USA Posts: 939 Credits: 1,659	I need to extend my warranty. I'm just wondering how much would it cost for just a year? __________________ Space Black Alienware M17x Intel Core 2 Duo Penryn T9600 (2.8GHz \| 6MB L2 Cache \| 1066MHz FSB) 4Gb 1066MHz RAM Dual Nvidia Geforce GTX 280M's in SLI Intergrated Nvidia Geforce 9400M 160Gb 7200Rpm HDD Slot-Load DVD-RW Optical Drive 17" WUXGA 1920x1200 LCD Display Microsoft Windows 7 Home Premium 64-Bit Nvidia Forceware 186.64

10-16-2009, 11:53 AM	#12
Turmoil Registered User Join Date: May 2004 Location: Rancho Santa Margarita, CA Posts: 965 Reviews: 1 Credits: 3,793	Wow, I was not aware of this. See, this is why I go straight for the kill, I don't wait for them to send me replacement parts or crap like that. With my first m1710, it was accidental swim in the pool... lost a lot of data and pictures which I was pissed about, but sh*t happens. Got a straight replacement. m1730, replacement for the m1710 ran fine till a few weeks ago when the 8800s died. I honestly didn't even give them a chance to offer me replacement parts, or for me to wait for anything. I told them straight up "I am not waiting for a replacement part for two weeks when I have next day tech support/parts. I want a replacement NOW!" They put me on hold, got back and said they will offer me the XPS 1640. I said no, I want the m17x. Put me on hold again, then they came back and said I will get the m17x. I was very firm with them on the phone and spent a total of maybe 2 hours (1 hour 30 minutes on hold) but I got what I wanted. I honestly don't know why so many people are having a hard time with getting Dell to budge... BUT... if any of you would like me to call Dell on a Conference call on behalf of yourselves, I'd be more than happy to do this for you... for a small fine to fund my processor replacement/Raid 0... __________________ Space Black Alienware M17X Intel® Core™2 Duo P8600 Processor Overclocked to 3.0Ghz\| 17 inch WUXGA Screen at 1920x1200 (1200p)\| 4GB Kingston HyperX 1333Mhz\| Dual NVIDIA® GeForce® GTX 260M, 2GB – SLI® Enabled\| 250GB 7,200RPM Hard Drive\| Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)\| Internal 300Mbps Dual-Band a/g/n 2x2 MIMO\| Bluetooth 2.1 with EDR\| Windows Vista Business 64-bit

10-16-2009, 12:51 PM	#13
woodstock m1730 Join Date: Sep 2005 Location: Davis, CA. Posts: 12,601 Credits: 1,209	wow, i am just getting screwified i never even used my cc warranty, it is all just crappy failures. nothing i could prevent or avoid and i am being punished. cant get a hold of anyone who can explain it to me __________________ RANGERS LEAD THE WAY GATEWAY P6860-FX T9300\|4GB DDR2\|8800 GTS\|DELL 2408 DISPLAY\|W7 64\|2X500GB RAID 0 SONY VAIO CS 215J THE WIFE'S T6400\|4GB DDR2\|W7 64\|250GB XPS 400 SERVER 925 PENT D\|4GB DDR2\|7900 GT\|VISTA\|4 TB XPS 1645 I7 820qm\|8GB DDR3\|RBGLED\|ATI 4670\|500GIG\|W7 64

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