I am absolutely stunned/shocked ... Is the Dell Business Customer Support a lot better than Home or did I just get lucky with this one?Reported that my m90 ...

Ed4252 · 10-28-2009, 04:08 AM

Is the Dell Business Customer Support a lot better than Home or did I just get lucky with this one?

Reported that my m90 broke to Dell over the weekend- had the warranty and then get this. Usually, Dell has me send it to the depot for repair but the CS person said they would just replace it with an equal or better laptop - usually better. I agreed.

CS told me it would take 7 business days, but 3 days later the replacement is shipped and I should get it tomorrow. It's a m6400. I have the service tag # but when I enter it in, the specs don't appear. More info incoming shortly.

Absolutely stunned. The turnaround was amazing.

These were my m90 specs:

T7400, 2.16
2gb ram
Liquid Crystal Display, 17, WU VESA, Sharp, V2
CG129 Card, Graphics, 512MB, M90, G71GL

qhn · 10-28-2009, 05:59 AM

Nice going. It is definitively one of the rarest moment of good support from Dell.

cheers ...

Ed4252 · 10-28-2009, 01:23 PM

t9550 2.66ghz
3.48 gb ram
fx2700
500gb hd
unsure of the screen quality

also I'm not sure why the warranty didn't transfer over or if it hasn't been transferred yet...when I go to check my warranty status, it says expired.

I had ~90 days left on my warranty with the m90

qhn · 10-28-2009, 04:00 PM

You might want to update/extend the warranty once you get the new comp, by registering.

cheers ...

bur1196 · 10-28-2009, 07:39 PM

Yes, Dell occasionally does surprise us. I have had a few of our work laptops go bad (even one was smoking) and Dell replaced them without question...

dave-p · 10-28-2009, 10:06 PM

You do definitely get better support from Dell BUisness - North American Based support makes all the difference

powerpack · 10-28-2009, 10:31 PM

Dave said it! Business support is better. It is different people. It is and has been a known fact. Consider this. Business does business, when down they lose money. Not just can't play Crysis for a week. Nothing wrong with playing Crysis but I hope you get the greater impact aspect of it. Businesses or more likely to buy simultaneous systems than home users. That increase in likely volume plus the realistic understanding of the more mission critical nature required them to have a different business model.

Also individual users don't benefit from the fact that in business whether correct or incorrect considered to have a higher level of tech knowledge. Reduces triage (weeding). Some of these calls are from IT people who have already correctly diagnosed the issue.

I have made note in several of my posts that business class notebooks have greater build quality. I have been remiss in not noting service is also better in general. But with DeLL even more so. Two reasons to buy business class if it meets your needs.

Your experience is more the norm than not. Be careful if these DeLL guys with consumer class get wind of this there could be a revolution?

MOD's lease delete thread. The secret got out. For national security reasons must go no further.

qhn · 10-29-2009, 06:39 AM

Thread deletion? - Really

You just successfully made a sales pitch for Dell selling the "high-end" machines

cheers ...

sRc · 10-30-2009, 01:10 PM

oh no, for national security reasons!

10-28-2009, 04:08 AM	#1
Ed4252 Registered User Join Date: May 2004 Posts: 141 Credits: 73	I am absolutely stunned/shocked Is the Dell Business Customer Support a lot better than Home or did I just get lucky with this one? Reported that my m90 broke to Dell over the weekend- had the warranty and then get this. Usually, Dell has me send it to the depot for repair but the CS person said they would just replace it with an equal or better laptop - usually better. I agreed. CS told me it would take 7 business days, but 3 days later the replacement is shipped and I should get it tomorrow. It's a m6400. I have the service tag # but when I enter it in, the specs don't appear. More info incoming shortly. Absolutely stunned. The turnaround was amazing. These were my m90 specs: T7400, 2.16 2gb ram Liquid Crystal Display, 17, WU VESA, Sharp, V2 CG129 Card, Graphics, 512MB, M90, G71GL

10-28-2009, 05:59 AM	#2
qhn Registered User Join Date: Mar 2006 Posts: 20,059 Reviews: 8 Benchmarks: 18 Credits: 54,574	Nice going. It is definitively one of the rarest moment of good support from Dell. cheers ... __________________ m6805@3700; SZ71WN/C ; Macbook 2ghz/4gig/250gb/superdrive; 7811FX are u Folding@Home? - Firefox Beta - MediaPortal "the" Media Centre/HTPC!

10-28-2009, 04:00 PM	#4
qhn Registered User Join Date: Mar 2006 Posts: 20,059 Reviews: 8 Benchmarks: 18 Credits: 54,574	You might want to update/extend the warranty once you get the new comp, by registering. cheers ... __________________ m6805@3700; SZ71WN/C ; Macbook 2ghz/4gig/250gb/superdrive; 7811FX are u Folding@Home? - Firefox Beta - MediaPortal "the" Media Centre/HTPC!

10-28-2009, 10:06 PM	#6
dave-p Loving my Alien :) Join Date: Feb 2006 Location: Ontario, Canada Posts: 12,210 Reviews: 2 Benchmarks: 7 Credits: 100,758	You do definitely get better support from Dell BUisness - North American Based support makes all the difference __________________ M17x, FX Red, QX9300, Sli GTX-280, 384 GB SSD, 17" WUXGA, 4 GB DDR3 1333 Mhz 3yr CC M6400, Q9000, FX3700, 8GB DDR3, RGB LED Display, HD, Blu Ray, 1530 WiFi 370 BT, Desktop Water Cooled I7 920, P6T, 12 GB DDR3, Raid 10, Dell 2707, Blu Ray, GTX 295 CO-OP Copper, Swiftech GTZ, Koolance RP 1000BK, My Dells Vostro 1500, Studio 15, M6300,M1710, E1705,3500,4000,4100,5100,5150,6000, 7000,7500,8000,8500,C410,C610,C810,Cpi,CPx. 6400,1501 Last edited by dave-p; 10-31-2009 at 03:13 PM.

10-28-2009, 10:31 PM	#7
powerpack NBF Spiritual Advisor Join Date: Apr 2009 Location: Chicago Baby! Posts: 969 Credits: 2,606	Dave said it! Business support is better. It is different people. It is and has been a known fact. Consider this. Business does business, when down they lose money. Not just can't play Crysis for a week. Nothing wrong with playing Crysis but I hope you get the greater impact aspect of it. Businesses or more likely to buy simultaneous systems than home users. That increase in likely volume plus the realistic understanding of the more mission critical nature required them to have a different business model. Also individual users don't benefit from the fact that in business whether correct or incorrect considered to have a higher level of tech knowledge. Reduces triage (weeding). Some of these calls are from IT people who have already correctly diagnosed the issue. I have made note in several of my posts that business class notebooks have greater build quality. I have been remiss in not noting service is also better in general. But with DeLL even more so. Two reasons to buy business class if it meets your needs. Your experience is more the norm than not. Be careful if these DeLL guys with consumer class get wind of this there could be a revolution? MOD's lease delete thread. The secret got out. For national security reasons must go no further. __________________ Asus F8VA-C1 14" WXGA+, T9400 OC'd 2.85Ghz 6MBL2, 1,200Mhz FSB, 4GB DDR2 900Mhz RAM, 320GB @5400 SATA 3.0 HDD, ATI HD3650m 1GB OC'd 805Mhz/505Mhz, VHP 32bit. Suicide runs @3Ghz, wPrime 25.381/s, 3DMark06 4,913, Ram bandwidth 6,429MB/s. Last edited by powerpack; 10-28-2009 at 10:33 PM.

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10-28-2009, 01:23 PM	#3
Ed4252 Registered User Join Date: May 2004 Posts: 141 Credits: 73	t9550 2.66ghz 3.48 gb ram fx2700 500gb hd unsure of the screen quality also I'm not sure why the warranty didn't transfer over or if it hasn't been transferred yet...when I go to check my warranty status, it says expired. I had ~90 days left on my warranty with the m90

10-28-2009, 07:39 PM	#5
bur1196 Registered User Join Date: Apr 2006 Location: Sutersville, Pa Posts: 72 Credits: 882	Yes, Dell occasionally does surprise us. I have had a few of our work laptops go bad (even one was smoking) and Dell replaced them without question...

10-29-2009, 06:39 AM	#8
qhn Registered User Join Date: Mar 2006 Posts: 20,059 Reviews: 8 Benchmarks: 18 Credits: 54,574	Thread deletion? - Really You just successfully made a sales pitch for Dell selling the "high-end" machines cheers ... __________________ m6805@3700; SZ71WN/C ; Macbook 2ghz/4gig/250gb/superdrive; 7811FX are u Folding@Home? - Firefox Beta - MediaPortal "the" Media Centre/HTPC!

10-30-2009, 01:10 PM	#9
sRc We Do It Live! Join Date: Jul 2004 Posts: 41,166 Reviews: 2 Benchmarks: 12 Credits: 16,456	oh no, for national security reasons! __________________ 'Give to us clear vision that we may know where to stand and what to stand for--because unless we stand for something, we shall fall for anything.'- Peter Marshall 'I listened, motionless and still; And, as I mounted up the hill, The music in my heart I bore, Long after it was heard no more.'William Wordsworth

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