We will only have "luck" until eMachines tells BB to stop swapping just for the crack. It sounds like eMachines still doesn't have a consistent inhouse policy regarding this since it appears it depends on who you get on the phone at eMachines.

ok. I just contacted emachines customer service and spoke to mike about my cracked hinge problem. He referred me to the corporate number and I spoke to a gentleman there. He told me that emachines has received numerous complaints about this problem and are working on a solution for it. There may be a light at the end of the tunnel for all of us. Anyone who has a cracked hinge and has not contacted emachines, I definately recommend you do so. The gentleman took down my information and said he'd be contacting me soon to inform me of emachines solution to this problem.

yea right.
Sager has the same problem with the 5690. They get the generic case from clevo. Once you're so far down the line in production, they will NOT alter the case design. It would cost the company more to fix it, than to lose customers. Sorry.
The only way to fix this is to loosen the hinges, but once the crack is there, it's too late.

Well I just got off the phone with emachines tech support and spoke with Tech "john" and he told me he had not heard of the problem, sending me a return box and gave me an RMA number. Said I should have it back in a week.

Bloodgrove99:

What is the number for the corporate office? My tech just asked her superviser who said that it was only "cosmetic" and not to do anything, then they gave me a number to order a new part.

[quote=IrisIth]I took my notebook back to best buy 31 days after purchase, and they exchanged it for a new one. This 6809 is slightly different from my old one. It has a Fn + F1 key to turn off the status LED's and a different DVD burner. The burner tray doesn't feel as strong. Its a little looser and the CD's seem like they rub against something when sliding in. One good point is that the DVD seems to be quieter. This is my third M6809, and I hope its my last.QUOTE]

Hmm, I just exchanged my notebook, and I went from the newer revision with the LED turnoff and different DVD drive to the older one

The number to the "corporate office" is 1-801-401-1199

does anybody know how and when they would call like a recall....since it is kinda defective....even though its costmetic...?? since i think its cuz of the heat vent...it gets really warm.......

I'd say recalls are for defective items that could cause physical harm. You might as well forget it, especially if it's deemed "cosmetic."

well...this just sux

I considered myself lucky to not have a crack. This morning I looked again and there it is, a crack on the power connect side. I use my notebook quite a bit but I'm always careful how I handle it. The moral of the story is even if you baby it, it's going to crack. I guess if you rarely open and close it you stand a much better chance of keeping it mint. Now I'm thinking I should of got a Dell, dude.

you know how i feel. i dont want the Compaq because of the 440go, i dont want the emachines because of the crack. this means unless i can afford a Mayhem G3 (keep dreaming!) i have to give up 64-bit junk (there is one more 64 bit in the $1300 price on mwave.com) This leaves me with 2(4) choices:

1.CL56
2.Dell 5150
(3). 64-bit from mwave
(4). Compaq x1000

i think people thinking of getting a new laptop other than emachines just tell this to the emachines people that your are unsatistifed with the product..and fight for a replacement.....just a thought

who should i call about my crack...emachines support??? or the Main OFfice....oh and wats the number for the mAIN office??? THanks

If everyone gets their LCD replaced before they remedy the problem, i can definetly see this Notebook going up in price. No sense on getting multiple LCD's when they are all going to have the same problem. Some really impatient people on these forums, you'll have minimum one year to get it fixed, might as well do it once and for all when they fix it, or just send it in at 11 months....lol