I agree. I just wonder why some emachines tech people say they've never heard of this problem....I'm sure they're getting swamped with calls/emails

I think that's a load of BS personally. I can't imagine they haven't had some kind of meeting on the issue. If the 20+ ppl on the forums that have said they called actually did, and lord knows how many other ppl called, they would have to know about the issue. I would definetly call BS on them if i were talking to them. I have only E-mailed so far, i'm going to call very soon. However i won't RMA until there is a fix, doesn't make sense, and only adds to the problem because then they'll have to deal with both computers as opposed to just my one.

I think the status is different for each store because last week when I went to the other one near me they didn't even give the option to swap it out, he said it is their store policy to fix it, so I am not sure. When I got the Toshiba, the guy was surprised to see that the status was changed because he remembered me from the other day when I was asking about exchanging it for a different model since they didn't have the M6809 in stock any more.

I got the Toshiba A55-S326, it has the new (Dothan) 1.6 P-M processor. I know it has the intergrated graphics but when I bought the eMachines I thought I would play games on it and never did, so to me it is no loss. So far I really like it, it seems pretty fast in some cases faster than the eMachines (at least to me), although I do miss the widescreen.

Just called corperate.....and the lady who answered (on first ring no less, was very supprised it went right to a person) said they weren't issuing any sort of recall, and that they weren't looking into the problem on THIS series of Notebook's, but it was being looked into on other models (she just said older ones). In any case i reported the problem, she wasn't to interested to hear ANY details on it, i just said i had a crack on my 6805, she took my name + number and that was it. She said they WERE NOT issuing RMA's on this notebook, but that could change.

Bassically i think she's full of you know what. There has to be others calling in about this. If any of you haven't called, please do so, takes all of 1 minute.

I called and got an RMA and the box came on Friday. Do you think they will return it without fixing it or repair it and return it. I am taking maney bets right now, the lines are open!!!

Regarding "looking into the issue on older models...", I'd say any of the models based on this case would have the same potential problem. Both eMachines models (6805 and other) on display at my local BB have the crack. I'd venture to say, based on the lack of a coherent message from eMachines, that the new ones (6810, 6811) will most probably have the same problem. I guess we'll find out soon enough once the M6810 hits the shelves.

The "DEVO" status should be the same for all stores. If they make a change, it might take a day or two for all stores to update (it shouldn't though). I will check on this model tomorrow and see what the status is. I do know that the 6809 is most likely being discontinued, either already, or very soon. None of the stores in my area have many in stock, and aren't getting any anytime soon.

Also, our store doesn't have a problem with exchanging hard drives, between a broken laptop and a new one, as long as they are both the same model laptop and hard drive. I'm not sure if we are supposed to do this, but we do anyways. I've never seen a rule against it. Your store probably didn't want to do it becasue there is normally a charge for this service, and all they see are dollar signs.

Well I got a crack on the left outer hinge. Sent email to tech support at emachines and they basically told me, "Sorry about your luck" and

<quote>
The resolution that I have is to have the casing replaced. Your eMachines notebook has the Arima Notebook 6805/6807 case manufactured by Arima. You may use this information to search for a case for your notebook.
<end quote>

How in the f@#k would I know how to replace a notebook casing?

I have the best buy 3 year warranty but so far none of the best buys in my area have the m6809 in stock. So I think I will just wait and then exchange it when something comes in stock or a better one is available.

This is the only problem I have had. Otherwise this laptop has been nothing but awesome!

I personally don't think emachines will do anything about this issue....they are gonna lose waaaay too much money. I know it sux to say but I think it's the honest truth. I just got my RMA box in but I think they are gonna get it and just send it back unfixed. My crack is getting worse and it makes this loud cracking noise everytime I open the lid. This is the worst experience I've ever had with a major computer company.

I am sending mine in today as well, I got my box the other day. I will post the results here.

I also had the crack develop on the left hinge.

Two words for a simple fix: SUPER GLUE!

Worked for me. Has kept the crack from spreading for two weeks now.

you think emachines will take it back with superglue all over it? No Way

Well, the 6809 is no longer being carried by Best Buy. Once the current stock is gone, it's gone. The 6805 is still being carried. Both are replaced if you take them to Best Buy with a defect. After the 14 day return policy, if they don't have the same model in stock you can either get a store credit in the amount you paid for your laptop, or a similar model and pay the difference if it is more expensive than what you paid.

I wish I would have known about the instore credit option. I would have gladly went that way instead of swapping for a new one.

Unfortunately, I asked about getting store credit since they didn't have any in stock to swap out and they wouldn't let me do that. They said I had to swap it out for a different one, this was from a manager.