Alienware does not frequently update the current phase you are in. It is random, or in the exact words of the rep I spoke to, it is updated when staff is given an oppertunity to do so. Also the site does not track your status progressively, for example, you may skip from phase 3 to phase 9, and from phase 9 directly to phase 14 (Any and all variations are possible). If you call them, they will tell you exactly what phase you are in. Do not grow frustrated that your status is not moving step by step, minute by minute. Believe me, your status more than likely has progressed, it just has not been updated on the website, thus your feeling of abandoment concerning the completion of your prized possesion, the AW SUPER DUPER.

For example, my system had already shipped, and had departed the Florida area. However, on Alienware's phase status page, I was still in phase 12. This is very common, and has happened, and is happening with many people on this board.

-Z